Airport Retail Multi-Unit Manager: Lead Customer Experience

Paradies Lagardère; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Paradies Lagardere is seeking a store leadership professional with retail/sales experience to drive exceptional customer experiences in airport concessions. The role leads a team, recruits and develops staff, and ensures brand standards, merchandising, and financial goals are met.

The ideal candidate will motivate a team, communicate expectations, and foster a high-performing customer service culture while partnering with management to execute the store business plan and achieve budget targets.

Qualifications

• Experience in retail/sales and leadership in a fast-paced environment.
• Ability to train and develop teams.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Motivate team through our company’s vision and direction to encompass our core values.
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards.
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management.
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels.
• Train and continuously develop teams.
• Provide consistent performance feedback.
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution.
• Ensure that all visual directives are executed seamlessly.
• Direct and execute strategic merchandising to maximize sales and presentation standards.
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards.
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities.
• Achieve predetermined financial budgets to include payroll containment.
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience.
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location.
• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills.

Skills

Customer service

Staff leadership

Communication

Cash handling

Microsoft Office

Job description

Paradies Lagardere is seeking a store leadership professional with retail/sales experience to drive exceptional customer experiences in airport concessions. The role leads a team, recruits and develops staff, and ensures brand standards, merchandising, and financial goals are met.

The ideal candidate will motivate a team, communicate expectations, and foster a high-performing customer service culture while partnering with management to execute the store business plan and achieve budget targets.