Airport Concessions Operations Lead

Airmall USA Inc; Nashville (TN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Insurance

401K

Life Insurance

Career Development training

Bonus potential

Job summary

Fraport Tennessee - Nashville International Airport seeks an experienced Operations Manager to optimize sales and customer experience for the Nashville concession program.

Reporting to the Vice President of Operations, you will coordinate tenant relations, construction schedules, and ensure compliance, with a focus on health, safety and quality standards in a fast-paced airport environment.

Qualifications

• Five years of progressively responsible operations experience in property management, food & beverage, hospitality, real estate, or airport concessions management.
• Minimum three years of managing projects in a Food & Beverage/Hospitality setting.
• Must be able to obtain and maintain airport Security Identification Display Area (SIDA) badge.
• Visa Requirements: Must be legally authorized to work in the US.

Responsibilities

• Serve as a liaison between airport tenants and Fraport Nashville, fostering positive tenant and peer relationships at the airport
• Coordinate the construction build schedule in partnership with the corporate PMO
• Provide industry expertise to tenants, driving results in product presentation, store appearance and sales growth
• Ensures subtenants are in compliance with all facets of their sublease
• Assists with all areas of construction project management to ensure tenant projects are completed on time
• Interprets business problems and develops visualization solutions for use in decision making
• Manages the day-to-day business of assigned retail and food & beverage operators for best practice service; highest quality of operational standards; and health, safety and security compliance
• Performs regular operating audits on retail units, and partners with the Operator to review results, and restore negative impactors
• Establishes and maintains professional relationships with users, tenants, and airport representatives
• Represents Fraport USA at events, public and professional meetings
• Prepares detailed reports as required
• Reviews third-party contracts for compliance
• Performs other related duties as required

Skills

Vendor management

Public speaking

Project coordination

Stakeholder liaison

Education

Bachelor's Degree or equivalent combination of work experience

Job description

Fraport Tennessee - Nashville International Airport seeks an experienced Operations Manager to optimize sales and customer experience for the Nashville concession program.

Reporting to the Vice President of Operations, you will coordinate tenant relations, construction schedules, and ensure compliance, with a focus on health, safety and quality standards in a fast-paced airport environment.