Airport Concession Worker

Pullman Wa; Pullman, Northern (WA, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Starting wage $17.50/hour DOE plus tip

Opportunities for retirement benefits

Job summary

The Elevator at Pullman Moscow Regional Airport is hiring Concessions Staff to prepare and serve hand-crafted food and beverages and assist customers at the concession. You will support guests, maintain stock, and ensure a welcoming, fast-paced dining area.

Responsibilities include coffee and beverage preparation, serving alcohol, following safety and service protocols, handling cash, and assisting with catering orders. TSA background checks may be required for employment.

Qualifications

• Must have or be willing to acquire MAST Alcohol Server Permit.
• Must have or acquire Washington State Food Handlers Card.
• Previous customer service experience preferred.
• TSA background check may be required.

Responsibilities

• Attend customers and provide friendly service.
• Prepare and serve food and beverages per specifications.
• Follow protocols for service and alcohol handling.
• Ensure customer satisfaction and accurate cash handling.
• Prepare catering orders as instructed.
• Document guest feedback to improve service.
• Perform other duties as assigned.

Skills

Teamwork

Customer service

Food handling

Alcohol handling

Time management

Communication

Listening to instructions

Education

MAST Alcohol Server Permit

Washington State Food Handlers Card

Tools

Toast POS

Job description

Description

NOW HIRING: Concessions Staff at The Elevator inside Pullman Moscow Regional Airport (PUW)

Join Team PUW and Help Create Exceptional Guest Experiences!

We’re looking for enthusiastic, people-focused individuals to prepare and serve delicious hand-crafted food and beverages and support customers with making purchases at the concessionaire. If you thrive in a fast-paced environment, love making meaningful connections, and have a passion for hospitality, this is the perfect opportunity for you.

The Concessions Staff will attend customers, ensure proper stock is maintained, and prepare food and beverages.

Duties/Responsibilities:

• Make coffee and lotus drinks, prepare food to correct specifications
• Prepare and serve alcoholic beverages
• Follow protocols for service and handling of alcohol
• Ensure customer satisfaction with all aspects of the concessionaire and dining experience
• Follow specific instructions regarding placement of product and preparation of product.
• Become well versed about the concept of the concessionaire so as to properly appraise guests of its offerings
• Ensure cash is handled appropriately and cash drawer balances at End of Day and Shift Change
• Prepare catering orders as instructed
• Documents feedback from guests in regards to desires and experiences within the airport
• Performs other duties as assigned

Required Skills/Abilities:

• Strong teamwork skills
• Excellent interpersonal skills with a focus on customer service
• Ability to maintain a welcoming atmosphere with coworkers and customers
• Basic cooking and knife skills
• Time management skills
• Ability to listen to, read, and follow instructions
• Familiarity with food handling, safety, and other restaurant guidelines
• Experience with or ability to learn Toast point of sale system

Education and Experience:

• Must have or be willing to acquire MAST Alcohol Server Permit
• Must have or acquire Washington State Food Handlers Card
• Previous customer service experience required. Previous restaurant experience preferred
• Successful completion of TSA required background check required

Physical Requirements:

• Must be 21 years or older
• Ability to stand for long periods of time
• Ability to traverse all parts of the airport quickly
• Must be able to lift up to 50 pounds at times

Compensation/Benefits:

• 20-40 hours per week, depending on schedule
• Starting wage $17.50 DOE, plus tips
• Positions may be eligible for retirement benefits through WA State DRS