BOS Lounge Agent, Server - Part-Time

Swissport International AG; Boston (MA); On-site; USD 27,276,480 - 38,848,320; Part time

Job summary

Swissport International AG is looking for a Part-time Lounge Agent in Boston, Massachusetts. This role involves delivering exceptional hospitality experience to guests by maintaining the lounge's cleanliness, serving drinks, and ensuring customer satisfaction in a fast-paced airport environment.

The ideal candidate will have strong customer service skills, be able to work flexible hours, and have previous experience in the hospitality or food service industry. The expected pay rate is $24 per hour, and applicants must be 21 years of age or older.

Qualifications

• Must be 21 years of age or older.
• Previous experience in hospitality, food and beverage, or customer service preferred.
• Reliable transportation to and from the airport.
• Willingness to work flexible hours including early mornings, late nights, weekends, and holidays.

Responsibilities

• Greet and engage customers with a smile.
• Replenish food and beverage stations as needed.
• Serve beverages from the bar and maintain cleanliness.
• Deliver exceptional customer service with every guest interaction.

Skills

Customer service skills

Ability to lift 50 lbs.

Good command of English

Teamwork

Positive attitude

Education

High school diploma or equivalent

Job description

We are seeking a customer-focused Part‑time Lounge Agent, Server (21+) to deliver exceptional hospitality by greeting guests, replenishing food and beverage stations, serving drinks from our fully tendered bar, and maintaining lounge cleanliness and organization in our fast‑paced airport environment. The role requires strong customer service skills, the ability to work flexible hours including early mornings, late nights, weekends and holidays, and the physical capability to stand for extended shifts while lifting up to 50 lbs. Previous experience in hospitality, food and beverage or customer service is preferred.

The expected pay rate is $24/hour.

Your activities

• Greet and engage customers with a smile in accordance with hospitality standards
• Replenish merchandisers and other stations with food and snacks as needed
• Regularly check the drinks stations and maintain proper stock levels
• Communicate with BOH when stock is running low
• Serve beer, wine and other beverages from our fully tendered bar
• Buss and sanitize tables, wash dishes and dispose of trash following all SOPs
• Clean and wipe down surfaces, maintain an organized lounge area, and ensure cleanliness in compliance with health and safety regulations
• Sweep, mop and vacuum floors as needed or instructed
• Assist with deliveries, stock rotation and organization of inventory
• Above all, deliver exceptional customer service with every guest interaction
• Bid passengers a farewell and encourage their return
• Other duties as assigned

Your profile

• Lounge agents must be 21 years of age or older
• Previous experience in hospitality, food and beverage or customer service preferred
• Good command of the English language both verbal and written
• High school diploma or equivalent
• Reliable transportation to and from the airport
• Able to lift 50 lbs. without assistance
• Ability to work efficiently in a fast‑paced restaurant type setting
• Physically able to be on your feet during an entire shift (8-10 hrs.) ; walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude, excellent communication and willingness to get along with co‑workers and work as a team
• Ability to pass a 10‑yr. federal background check
• Food Handler’s license and Responsible Beverage Service license or the ability to obtain
• Willingness to work early mornings, late nights and/or weekends and holidays
• Professional personality and strong customer service knowledge

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.