Airport Communications & Dispatch Specialist

Menzies Aviation; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Menzies Aviation in Louisville, KY is seeking a capable coordinator to manage cabin service communications between the client, agents, and staff. You will ensure accurate data recording and timely updates in accordance with company procedures.

Ideal candidates have airport or customer service experience and familiarity with radio/phone dispatch, along with basic office software proficiency. This role requires 18+, reliable contact methods, and the ability to work under supervision.

Qualifications

• Previous airport and/or customer service experience preferred.
• Previous radio / phone dispatch experience desirable.
• Previous supervisory experience preferred.
• Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation number.

Responsibilities

• Must be familiar with and abide by Client/company regulations.
• Work with Client Special Services Representatives to ensure all requests for services are met.
• Pull assignments or work orders from computer, as needed.
• Do all reports accurately and in a timely manner.
• Must be familiar with FAA/TSA/Airline/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas; maintain cleanliness of immediate work area and report maintenance needs.
• Escalate issues to operations Manager Immediately.
• Deal courteously and tactfully with fellow employees and passengers.
• Provide general information and directions to passengers.
• Maintain and distribute radios (where applicable).
• Always complete the appropriate documentation and reports in thorough and timely manner.

Skills

Airport experience

Customer service experience

Radio/phone dispatch experience

Supervisory experience

Office software knowledge

18+

Reliable phone/transportation

Education

High School diploma or equivalent

Job description

Menzies Aviation in Louisville, KY is seeking a capable coordinator to manage cabin service communications between the client, agents, and staff. You will ensure accurate data recording and timely updates in accordance with company procedures.

Ideal candidates have airport or customer service experience and familiarity with radio/phone dispatch, along with basic office software proficiency. This role requires 18+, reliable contact methods, and the ability to work under supervision.