Operations Coordinator

Menzies Aviation; Louisville (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Day Shift (Preferred)

Night Shift (Preferred)

Overnight Shift (Preferred)

Job summary

Menzies Aviation seeks a Gate Coordinator in Louisville, KY to oversee boarding/unloading, manage daily concourse operations, and maintain strong client relations. The role requires attention to safety, regulatory awareness, and effective communication with airline management.

The position supports various shifts with a pay rate of $17.00 per hour. Benefits include 401(k), health, vision, life insurance, PTO, and employee assistance programs. EOE/M/F/D/V/SO.

Qualifications

• 2 years' previous customer experience preferred.
• Strong organizational and customer service skills.
• Knowledge of local, state, and federal hiring regulations.
• Strong verbal and written communication skills.
• Word processing, typing, and filing skills.
• Supervisory experience preferred.
• Ability to work nights, weekends, and holidays.
• Flexible, multitasking, and adaptable to changing environment.

Responsibilities

• Manage day-to-day operations within the concourse primary area.
• Safely board and deplane passengers.
• Collect SSR list from gate agents.
• Stage and collect wheelchairs throughout airport.
• Perform wellness checks with passengers.
• Perform duties of subordinate employees when necessary.
• Maintain good employee relations.
• Communicate with airline management and project a positive image to airlines, staff and the public.
• Monitor employee activity and adjust as needed.
• Use company and client equipment, supplies and resources in a cost-efficient manner.
• Perform other duties as requested.

Skills

Customer service

Organizational skills

Communication skills

Typing skills

Team leadership

Night/weekend/holiday availability

Multitasking

Adaptability

Job description

Menzies Aviationis expanding and looking to add to the Gate Coordinator operations in Louisville, Kentucky .

Pay Rate: $17.00 per hour

Available Shifts: All Shifts

The Gate Coordinatoris responsible forthe oversight of boarding/unloading aircrafts as well as developing andmaintainingpositive client relations.

What does a Gate Coordinator do?

• Manage the day-to-day operations within the primary area of the concourse.
• Safely board and deplane passengers.
• Collect Special Service Request (SSR) list from gate agents.
• Stage and collect wheelchairs throughout airport.
• Perform wellness checks with passengers.
• Perform all duties of subordinate employees when necessary.
• Maintain good employee relations.
• Client Relations – Effectively communicate with airline management and project a positive image in responding to inquiries from airlines,staffand the public.
• Monitor employee activity and adjusts as needed.
• Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
• Utilize company and client equipment, supplies and resources in a conscientious,cost effectivemanner
• Perform Other Duties as requested.

What skills arerequiredto Join the Team?

• 2 yearspreviouscustomer experience preferred.
• Strong organizational and customer service skills.
• Must be knowledgeableregardingapplicable local, state, and federal regulations related to the hiring process and employment.
• Strong verbal and written communication skills.
• Word processing and typing and filing skills.
• Supervisory experience preferred.
• Ability to work as a team while focusing on details.
• Ability to work nights,weekendsand holidays to serve airline passengers.
• Flexibility,multitaskingand experience working in a changing environment.

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules,operatingand procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must alsopossessand utilize effective listening skills
• Preventive Healthcare Options
• Company Matched 401k Options
• Employee Discount Program
• Employee Assistance Program
• This position allows employees to accept “TIPS”

Menzies Aviationis a preferred provider of aviation support services to all major airlines in the United Statesand65 other Countries.We areBased in Irving, Texas,Menzies Aviationemploys 11,000+ aviation professionals at 88+ U.S. airportsandotherCountries,offering reliable aviation services, including ground handling, cabin cleaning, customerassistance, and security solutions,optimizingquality and efficiency for our clients.

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.

Job Type: Full-time

• 401(k)
• Employeeassistanceprogram
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.