Airport Communications & Dispatch Coordinator

Atlanta Airlines Terminal Company, LLC (AATC); Atlanta (GA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Benefits package

Job summary

Atlanta Airlines Terminal Company, LLC (AATC) is seeking a Communication Center Coordinator in Atlanta, GA to manage and coordinate critical operations across the airport’s communication channels. The role serves as the frontline point of contact for all calls and requests and requires ensuring continuous staffing and service levels in the Communication Center.

The coordinator supports passengers, airlines, and partners by documenting concerns and coordinating responses with internal teams,

Qualifications

• High School Diploma or equivalent.
• Related experience in a call center/dispatch environment.
• Flexible schedule including nights, weekends, and holidays.
• Ability to obtain ATL badge approval with fingerprint background check.
• Ability to walk through airport and lift up to 50 pounds.

Responsibilities

• Coordinate communication activities and asset distribution during fire alarm events.
• Coordinate passenger and airport injury communications.
• Monitor alarm systems and coordinate responses to issues.
• Receive and relay information to teams to resolve situations quickly.
• Input data into EAMS and maintain the Supervisor Shift Log.
• Manage lost & found records after hours per policy.
• Issue and log operational keys to requesting parties.

Skills

Excellent communication

Problem-solving

Customer service orientation

Team collaboration

Education

High School Diploma or equivalent

Tools

EAMS

FIKE fire alarm system

Building Management System (BMS)

Job description

Atlanta Airlines Terminal Company, LLC (AATC) is seeking a Communication Center Coordinator in Atlanta, GA to manage and coordinate critical operations across the airport’s communication channels. The role serves as the frontline point of contact for all calls and requests and requires ensuring continuous staffing and service levels in the Communication Center.

The coordinator supports passengers, airlines, and partners by documenting concerns and coordinating responses with internal teams,