BWI Bag Porter

Menzies Aviation; Baltimore (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Menzies Aviation is seeking a Bag Porter at Baltimore/Washington International (BWI) Airport. The role supports baggage handling, customer service, and safe operations in a fast-paced terminal environment.

Responsibilities include assisting passengers with luggage, providing directions, and ensuring compliance with security and airport procedures. Candidates should have a high school diploma, be 18+, and pass background and drug checks. On-site, part-time position with uniform requirements.

Qualifications

• High school diploma or GED required.
• Ability to follow written and verbal instructions.
• Strong attention to detail and organizational skills.
• Reliable attendance and punctuality.
• Basic communication and teamwork skills.
• Must be able to stand, walk, and assist passengers with luggage.

Responsibilities

• Assist passengers with loading, unloading, and transporting luggage throughout the airport terminal.
• Provide exceptional customer service by greeting passengers professionally and answering questions.
• Transport baggage using carts, trolleys, or other airport equipment.
• Ensure luggage is handled carefully to prevent damage or loss.
• Support passengers with special needs, elderly travelers, or families requiring assistance.
• Maintain awareness of airport safety, security, and operational procedures.
• Follow all company policies, TSA regulations, and airport guidelines.
• Work efficiently in a fast-paced, high-traffic environment.

Skills

Attention to detail

Organizational skills

Follow instructions

Customer service

Punctuality

Teamwork

Education

High school diploma or GED

Job description

Baltimore, MD | BWI
BWI Airport, MD 21240, USA

• On-site
• Rate : $15 USD per hour
• Airport Operations
• Part-Time
• Requisition #: BWIBA025051

Description

Overview

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Bag Porter is responsible for assisting passengers with baggage handling and transportation throughout the airport terminal. This role provides excellent customer service while ensuring luggage is moved safely, efficiently, and professionally in compliance with airport safety and security procedures.

What you will be doing:

• Assist passengers with loading, unloading, and transporting luggage throughout the airport terminal
• Provide exceptional customer service by greeting passengers professionally and assisting with questions or directions
• Transport baggage using carts, trolleys, or other airport equipment
• Ensure luggage is handled carefully to prevent damage or loss
• Support passengers with special needs, elderly travelers, or families requiring assistance
• Maintain awareness of airport safety, security, and operational procedures
• Keep work areas, carts, and equipment clean and organized
• Communicate effectively with airline staff, supervisors, and other airport personnel
• Report damaged baggage, safety concerns, or suspicious items immediately
• Follow all company policies, TSA regulations, and airport guidelines
• Work efficiently in a fast-paced, high-traffic environment
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED
• Must be 18 years of age or older
• Ability to work in a fast-paced and time-sensitive environment
• Strong attention to detail and organizational skills
• Ability to follow written and verbal instructions
• Basic communication and teamwork skills
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Flexibility and the ability to adapt to changing priorities and situations
• Respectful, supportive and Friendly approach
• Ability to stand, walk, bend, kneel, and work for extended periods
• Ability to lift up to 75 pounds
• Ability to work indoors and outdoors in varying weather conditions and airport operational environments
• May require working indoors and outdoors depending on operational needs
• Fast-paced airport environment with exposure to moving equipment, varying temperatures, noise, and operational deadlines
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Previous customer service, hospitality baggage handling experience

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.