Airport Assistant Manager: Customer Experience & Sales

Midwestern Wheels Inc.; Madison, Northern (WI, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO from day one

Paid holidays

Full benefits package

401(k) match

Employee discounts

Employee assistance program

Job summary

Midwestern Wheels, Inc. is seeking an Assistant Manager at our Madison airport location to oversee daily operations, support staff development, and ensure an exceptional customer experience.

Under the Airport Manager, you will coach and mentor employees to enhance sales and service skills and foster a positive team environment. The role requires previous supervisory experience, strong communication, and the ability to work in a fast-paced setting with a flexible schedule, including evenings and

Qualifications

• Previous supervisory experience required.
• Strong verbal communication with customers and team.
• Able to work in a fast-paced environment and flexible schedule.

Responsibilities

• Oversee the day-to-day operational activities of the airport location.
• Foster a positive and collaborative team environment.
• Motivate, coach, and develop staff to excel in sales and customer service.
• Assist in hiring, training, evaluating, and scheduling employees.
• Report all aspects of productivity to the Airport Manager.
• Engage with customers in a professional and friendly manner, handling inquiries and concerns effectively.
• Ensure a seamless customer experience while promoting additional products and services.
• Work a flexible schedule, including mid-shifts, evenings and weekends.

Skills

Supervisory experience

Verbal communication

Fast-paced environment

Job description

Midwestern Wheels, Inc. is seeking an Assistant Manager at our Madison airport location to oversee daily operations, support staff development, and ensure an exceptional customer experience.

Under the Airport Manager, you will coach and mentor employees to enhance sales and service skills and foster a positive team environment. The role requires previous supervisory experience, strong communication, and the ability to work in a fast-paced setting with a flexible schedule, including evenings and