Customer Service & Sales Representative - Full-Time or Part-Time

Midwestern Wheels Inc.; Madison, Northern (WI, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid training

401(k) matching

Employee discounts

PTO starts day one

Free parking

Job summary

Midwestern Wheels, Inc. in Madison, WI is seeking a results-driven customer service and sales-focused team member to engage with renters and upsell upgrades and services. The role offers uncapped commissions and a total earning potential of $50,000–$60,000 per year.

You will work at two local market facilities, with schedules including weekdays and Saturdays. We value integrity, teamwork, and a Best-in-Class guest experience.

Qualifications

• Previous sales or customer service experience preferred.
• Valid Wisconsin driver’s license.
• Ability to work varying shifts including weekends.

Responsibilities

• Deliver outstanding customer service and answer questions.
• Identify renters’ needs and upsell upgrades.
• Assist with daily operations and represent the brand with integrity.
• Collaborate with team to ensure smooth operations.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Description

At Midwestern Wheels, Inc., we take pride in operating with the highest standards of integrity and service. As a leading operator of Avis & Budget Car Rental locations across Wisconsin, our mission is to deliver a Best-in-Class customer experience every day. We believe our people are our greatest asset and are committed to fostering a workplace where you feel valued, respected, and empowered to grow.

This isn’t your typical 9–5 job—every day is different! If you enjoy working with people, thrive in a fast-paced environment, and are motivated by sales success, this is an exciting opportunity to grow your career while delivering a Best-in-Class experience to our customers!

This position will work at our two local market facilities located at 3230 Packers Avenue and 1136 E Washington Avenue in Madison. Work hours would include 7:30 a.m. - 5:30 p.m. Monday through Friday and 8:00 a.m. - 1:00 p.m. on Saturdays.

What You’ll Do:

• Delivering outstanding customer service by engaging with customers, answering questions, and providing knowledgeable recommendations
• Showcase your passion for sales by identifying renters’ needs and recommending relevant upgrades and additional services
• Assist with daily operations while representing the brand with professionalism and integrity
• Work collaboratively with your team to keep operations running smoothly and create the best possible guest experience
• Take on additional responsibilities as needed—every day brings new opportunities to learn, grow, and make an impact

What We’re Looking For:

• Professional, outgoing, and friendly personality
• Assertive, self-motivated, and results-oriented mindset
• Previous experience in customer service, retail, or related fields
• Previous sales experience is a plus, but not required
• Strong communication and interpersonal skills
• Goal-driven attitude with the ability to meet or exceed sales targets
• Team player willing to jump in wherever needed
• Willingness to work a variety of shifts including evenings and weekends
• Valid Wisconsin driver’s license

Compensation & Benefits:

• Total earning potential: $50,000–$60,000 per year
• $20 - $22 per hour base pay ($20 per hour + $2 per hour additional for weekend hours worked). PLUS uncapped monthly sales commission / incentive bonuses for sales upgrades and additional services
• Pay differential for nights and weekends
• Paid Time Off (PTO) that begins accruing from day one for eligible full- and part-time employees
• Holiday and Birthday Pay
• Comprehensive benefits package for full-time employees, including:
  • Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with a generous company match
• Employee discounts, including car rentals and Avis/Budget vehicle purchases
• Access to an Employee Assistance Program (EAP)
• Free parking
• Paid training

About us:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers!

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Previous sales experience is beneficial but not required.
• Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting.
• Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management.
• Basic computer proficiency, including the ability to use email and reservation software.
• Strong problem-solving and conflict resolution skills.
• Minimum age of 18 and a valid driver's license with a good driving record.