Airport Accessibility Lead Wheelchair Concierge & Escort

Unifi Aviation LLC; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flight benefits

Earned wage access

Paid time off

Medical insurance

401k with company match

Discounts and wellness programs

Job summary

Unifi Aviation LLC is hiring a Wheelchair Ambassador at our Houston airport location. This role combines frontline passenger service with supervisory duties, ensuring passengers with special needs receive safe and courteous assistance.

You will assist with boarding, navigation, and handling of belongings, coordinate with gate agents, and maintain a welcoming experience while complying with safety procedures. Full-time position with benefits available.

Qualifications

• Experience assisting passengers with special needs.
• Strong customer service and communication skills.
• Ability to lift and assist passengers safely.
• Work in airport environment.

Responsibilities

• Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
• Carefully lifts special needs passengers up/down stairs of aircraft and in/out of wheelchairs in a safe manner.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
• Assists special needs passengers in transporting and claiming personal belongings and baggage.
• Reads the airport monitors to check arriving and departing information and sets up gate for incoming passengers who need special assistance.
• Greets and escorts special needs passengers in a friendly and courteous manner.
• Uses Avtech system to report pick up and drop off of special needs passengers.
• Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
• Gathers wheelchairs in the concourse and returns them to the staging area for usage.
• May assist in arranging for ground transportation.
• All other duties as assigned

Skills

Customer service

Mobility assistance

Safety procedures

Avtech system

Tools

Avtech system

Job description

Unifi Aviation LLC is hiring a Wheelchair Ambassador at our Houston airport location. This role combines frontline passenger service with supervisory duties, ensuring passengers with special needs receive safe and courteous assistance.

You will assist with boarding, navigation, and handling of belongings, coordinate with gate agents, and maintain a welcoming experience while complying with safety procedures. Full-time position with benefits available.