Airport 24/7 Emergency Communications Dispatcher

Spokane International; Spokane (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Spokane International is seeking a professional dispatcher to provide a single access point for emergency personnel, admin staff, and the public. Responsibilities include prioritizing 911 responses, dispatching agencies, and acting as the communications coordinator during incidents.

Candidates should have a high school diploma or GED, strong English, and at least one year of customer service experience in a fast-paced environment.

Qualifications

• Must read, write, speak and understand English.
• Strong written and verbal communication; clear speaking voice.
• Ability to read and understand rules, regulations, policies, and procedures.
• Ability to analyze situations quickly, calmly and objectively.
• Ability to build and maintain cooperative working relationships.
• Handle telephone inquiries and complaints politely and professionally.
• Knowledge of basic first aid principles.
• Typing speed of 35 wpm.

Responsibilities

• Answer and prioritize responses to emergencies, 911 calls, paging and information lines.
• Dispatch Police, Fire, Medical, and Operations to incidents and route calls appropriately.
• Serve as communications coordinator during incidents and monitor alarms.
• Monitor pagers/radios and relay incident information.
• Provide phone answering support to Airport Administration.
• Assist users with paging services, flight information and related services.
• Act as after-hours contact for vendors and deliveries.
• Prepare reports and maintain records in filing systems.
• Work 24/7 shifts including nights, weekends and holidays.

Skills

English proficiency

Communication skills

Regulatory reading

Situational analysis

Interpersonal skills

Telephone etiquette

First aid knowledge

Typing 35 wpm

Education

High school diploma or GED

Job description

Spokane International is seeking a professional dispatcher to provide a single access point for emergency personnel, admin staff, and the public. Responsibilities include prioritizing 911 responses, dispatching agencies, and acting as the communications coordinator during incidents.

Candidates should have a high school diploma or GED, strong English, and at least one year of customer service experience in a fast-paced environment.