Airline Station Operations Leader

Trego-Dugan Aviation Inc; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Station Manager to oversee day-to-day operations at the Norfolk facility. You will lead a team, enforce FAA/TSA directives, manage budgets, and coordinate vendor services to ensure efficient, compliant performance across all station activities.

The ideal candidate has at least three years of supervisory experience in airlines, holds CSA/GOA training, and possesses a high school diploma or higher.

Qualifications

• Requires three years of supervisory/management experience in the airline industry.
• Must receive initial/advanced CSA/GOA Services training required by the airline.
• High School Diploma or Equivalent; College preferred.

Responsibilities

• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrant.
• Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance.
• Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program.
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments.
• Coordinate airline vendor functions and acts as the liaison for local contracts providing service to airlines, i.e., fueling skycap, security, catering, cleaning, and ground handling.
• Evaluate performance and implement appropriate measures to review service provided to airlines.
• Ensure compliance of all station manuals and monitor for current revisions and availability.
• Ensure compliance of customer service, baggage handling, and departure dependability. Monitor and verify quality control.
• Establish effective and cost-efficient work schedules for all station employees.
• Participate in establishing interview, hiring, and workforce requirements.
• Coordinate provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collect programs.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.
• Other duties as assigned by Regional Manager.

Skills

Supervisory/management experience

Leadership

Communication

Education

High School Diploma or Equivalent

College preferred

Tools

Driver's License

CRO certificate

Ground Security Coordinator certificate

De-Icing/Anti-Icing training

Aircraft Pushback training

Security search training

Security Exit Door training

Job description

Trego-Dugan Aviation Inc is seeking a Station Manager to oversee day-to-day operations at the Norfolk facility. You will lead a team, enforce FAA/TSA directives, manage budgets, and coordinate vendor services to ensure efficient, compliant performance across all station activities.

The ideal candidate has at least three years of supervisory experience in airlines, holds CSA/GOA training, and possesses a high school diploma or higher.