Airline Reservations & Ticketing Specialist

Alltex Staffing & Personnel; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Inspirational Tours is seeking an experienced Airline Ticket Agent to assist with reservations, ticketing, passenger support, and travel arrangements. Prior airline or travel-industry experience is required to ensure accuracy and exceptional service.

Proficiency with GDS systems (Sabre, Amadeus, Apollo, Galileo/Travelport) is highly valued, as are strong data-entry skills and bilingual English/Spanish capabilities.

Qualifications

• Previous airline, airport ticketing, or travel agency experience is required.
• Experience using airline reservation/GDS systems such as Sabre, Amadeus, Apollo, or Galileo/Travelport is strongly preferred.
• Knowledge of airline ticketing procedures, fare rules, reservations, and itinerary changes.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Assist customers with domestic and international airline reservations and ticketing.
• Book, confirm, change, reissue, and cancel airline reservations as needed.
• Provide customers with accurate information regarding flight schedules, fares, baggage requirements, seat assignments, and airline policies.
• Process airline tickets and applicable fees accurately.
• Assist with itinerary changes, missed or canceled flights, schedule changes, and other travel-related issues.
• Review passenger information and travel documents for accuracy.
• Assist with group travel arrangements and passenger manifests when required.
• Communicate professionally with airlines, customers, tour coordinators, and other travel partners.
• Provide excellent customer service by answering questions and resolving travel concerns in a timely manner.
• Maintain accurate reservation, payment, and customer records.
• Follow all company procedures regarding customer information, payments, ticketing, and travel documentation.
• Assist with additional travel-agent and administrative duties as needed.

Skills

Airline reservation experience

GDS systems knowledge

Attention to detail

Multitasking in fast-paced environment

Bilingual English/Spanish (plus)

Tools

Sabre

Amadeus

Apollo

Galileo/Travelport

Job description

Inspirational Tours is seeking an experienced Airline Ticket Agent to assist with reservations, ticketing, passenger support, and travel arrangements. Prior airline or travel-industry experience is required to ensure accuracy and exceptional service.

Proficiency with GDS systems (Sabre, Amadeus, Apollo, Galileo/Travelport) is highly valued, as are strong data-entry skills and bilingual English/Spanish capabilities.