Airline Programs Lead: Customer Value & Delivery

Socket.dev; Arkansas; On-site; USD 110,000 - 150,000; Full time

Job summary

Socket.dev is seeking a Customer Program Manager to own performance and profitability for assigned commercial airline programs within an FAA Part 145 MRO context. You will drive customer communication, manage the repair lifecycle, and coordinate cross-functional teams to meet turnaround times, quality, and margin targets.

The role requires strong business acumen, sound judgment, and the ability to balance customer needs with company objectives.

Qualifications

• Strong program management and ownership of aircraft customer programs.
• Experience managing repair lifecycle, quotes, pricing, and contract terms.
• Excellent written and verbal communication with cross-functional teams.

Responsibilities

• Own assigned airline programs from receipt to closeout.
• Lead cross-functional coordination to meet turnaround times and delivery targets.
• Support pricing, quotes, and commercial decisions for scopes and terms.
• Review orders and contracts to ensure alignment with quoted scope and policy.
• Prepare program reviews covering KPI performance and recovery plans.

Skills

Program management

Customer relationship

Cross-functional leadership

Budgeting and financials

Contract administration

Education

Master’s degree in Business or Aviation Management

Bachelor’s degree in related field

Tools

Syteline ERP

ERP/MRO systems

Job description

Socket.dev is seeking a Customer Program Manager to own performance and profitability for assigned commercial airline programs within an FAA Part 145 MRO context. You will drive customer communication, manage the repair lifecycle, and coordinate cross-functional teams to meet turnaround times, quality, and margin targets.

The role requires strong business acumen, sound judgment, and the ability to balance customer needs with company objectives.