Remote Client Service Specialist (Fully Remote)

Sutherland Breezy; United States; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

PTO

Tuition assistance

Performance bonuses

Remote work tools and training

Job summary

Sutherland Breezy is a fully remote, people-first organization delivering client support across email, phone and chat. We seek a frontline agent who provides fast, accurate, and empathetic assistance in a remote environment.

You will respond to inquiries, document interactions in CRM, collaborate with internal teams, and look for ways to improve processes and satisfaction. We offer competitive hourly pay, health, dental, vision insurance, 401(k) matching, PTO, tuition assistance, bonuses, and

Responsibilities

• Act as the front line of support for clients across multiple communication channels.
• Provide fast, accurate, and empathetic assistance in a fully remote environment.
• Respond to client inquiries via email, phone, and chat with professionalism.
• Document all interactions in CRM and collaborate with internal teams.
• Identify opportunities to improve processes and client satisfaction.

Job description

• Act as the front line of support for clients across multiple communication channels.
• Provide fast, accurate, and empathetic assistance in a fully remote environment.

Key Responsibilities:

• Respond to client inquiries via email, phone, and chat with professionalism.
• Document all interactions in CRM and collaborate with internal teams.
• Identify opportunities to improve processes and client satisfaction.

What We Offer:

• Competitive hourly pay, health, dental, and vision insurance.
• 401(k) matching, PTO, tuition assistance, and performance bonuses.
• Remote work with tools, mentorship, and training provided.

Sutherland Breezy

Sutherland Breezy is a fully remote, people-first organization that combines client support with remote work. They build exceptional teams in a culture of trust, inclusion, and professional growth.