Airline Customer Service Agent – ABQ Flight Desk

Paylocity

Albuquerque, Northern (NM, KY)

Hybrid

USD 22,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

401k with employer match

Company-paid health insurance

Flight/travel benefits

Sick and paid vacation

Job summary

Advanced Air, LLC is seeking a Customer Service Agent in Albuquerque, NM to deliver outstanding service for AA passengers. You will handle reservations, ticketing, check-in, baggage, and boarding while maintaining FAA and TSA compliance and promoting a safe, positive travel experience.

The role requires at least 2 years of customer service, strong communication, and proficiency with Videcom and office software. Weather and airport conditions demand flexibility and resilience from the team.

Qualifications

Excellent communication and problem-solving skills.
Ability to push/pull/lift 50 lbs. for extended periods.
Ability to work efficiently under time constraints.
Must be 21 years or older.
High School diploma or GED equivalent.
Must have authorization to work in the U.S.
Must have valid Driver’s license and clean driving record.
Willing to work outside in all types of weather and elevated noise levels within the airport environment.
2+ years of customer service experience.
Experience with Videcom (airline reservation system) preferred.
Experience with Microsoft Office products including Outlook, Word and Excel.
Experience with Google Suite including Sheets, Docs, Drive.
Positive attitude and winning personality.
Passion for people, building relationships with customers and delivering top-notch service.
Excellent time management skills

Responsibilities

Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner.
Answer telephone to provide information, resolve problems or complaints, and assist as needed.
Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.
May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets.
Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy.
Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone.
Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed.
Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning.
Transport passengers via shuttle or van as required.
Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required.
Maintain AA brand standards and consistency in the ground experience.
Identify opportunities to improve customer experience and increase satisfaction.
Maintain positive customer relations at all times by using good judgment and the ability to multi-task.
Ensures FAA, Airline, and Airport regulations are followed at all times.
Enforces safety/security measures and protects sensitive zones.
Additional duties as assigned by Supervisor.