Airline Catering Ops Supervisor - On-Time, Team Leader

DO & CO group; Detroit (MI); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Daily Complimentary Meals

401K

Medical benefits

Job summary

DO & CO Group in Detroit seeks an Operations Supervisor to oversee airline catering operations from production through final delivery to aircraft. You will coordinate daily activities, supervise teams, monitor flight requirements, and ensure safe, accurate, and timely catering execution within the Airport Operations Area (AOA).

You’ll work with DO & CO Operations, Catering Dispatch, Delta Tower, and other stakeholders to identify risks, resolve service issues, and support on-time departures

Qualifications

• High school diploma or equivalent required.
• Experience in airline catering, airport ops, logistics, dispatch, transportation, or a related operational environment.
• Strong understanding of end-to-end airline catering processes, including production, packing, dispatch, transportation, and ramp execution.
• Working knowledge of food safety, HACCP principles, and operational safety requirements.
• Strong analytical, critical-thinking, and problem-solving skills, with the ability to conduct root cause analysis and make sound decisions under pressure.
• Excellent written and verbal English communication skills, with the ability to collaborate effectively with frontline employees, DO & CO leadership, airline stakeholders, and Flight Attendants.
• Proven ability to work independently, manage competing priorities, lead teams, and coordinate timely solutions in a fast-paced environment.
• Proficiency in Microsoft Office and the ability to learn and use operational systems effectively.
• Ability to work extended periods on foot and in environments with varying temperatures.
• Flexibility to work varying shifts, including nights, weekends, and holidays, based on needs.
• Ability to successfully obtain and maintain all required airport security clearances, airport-issued identification badges (such as SIDA, AOA, or equivalent), and applicable AOA driving authorizations. Airport-related positions are subject to applicable TSA, U.S. Customs, and airport authority requirements, including 49 CFR 1542.209 where applicable.

Responsibilities

• Oversee daily airline catering operations, including food production coordination, packing, assembly, dishwashing, transportation, logistics, and aircraft dispatch.
• Supervise operational workflows and processing times to prevent delays, missing items, and service disruptions.
• Lead, train, schedule, and motivate packing, assembly, dishwashing, and other operational team members to maintain productivity and quality standards.
• Distribute operational updates and customer specifications to the appropriate departments, ensuring accurate execution of flight requirements.
• Coordinate with production and dispatch teams to maintain service readiness, operational efficiency, and compliance with DO & CO quality standards.
• Coordinate last-mile catering activities within the AOA to ensure safe, efficient, and timely aircraft servicing.
• Monitor Flight Family for missing catering items, equipment, or discrepancies and coordinate corrective actions with Catering Dispatch.
• Monitor changing operational conditions, establish local priorities, and coordinate flight prioritization to protect on-time departures.
• Support Delta Air Lines charter operations and associated catering requirements.
• Partner with Delta Tower personnel, including ramp coordination and gate operations teams, to facilitate catering truck access, minimize gate congestion, and respond to aircraft swaps and other operational changes.
• Support Flight Attendants by addressing catering-related questions, concerns, and last-minute requirements in coordination with operational teams.
• Serve as a primary point of contact for catering-related delays and service issues, supporting root cause analysis, documentation, and follow-up actions.
• Communicate significant operational developments, service risks, and corrective actions promptly to DO & CO leadership and relevant customer stakeholders.

Skills

Airline catering

Airport ops

Logistics/Dispatch

Food safety HACCP

English communication

Problem solving

Education

High school diploma

Tools

Flight Family

IFX

O2P

GP4

Microsoft Office

Job description

DO & CO Group in Detroit seeks an Operations Supervisor to oversee airline catering operations from production through final delivery to aircraft. You will coordinate daily activities, supervise teams, monitor flight requirements, and ensure safe, accurate, and timely catering execution within the Airport Operations Area (AOA).

You’ll work with DO & CO Operations, Catering Dispatch, Delta Tower, and other stakeholders to identify risks, resolve service issues, and support on-time departures