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Tier1usa seeks a full-time Customer Service Representative in Charlotte to manage flight setups, oversee truck loading, and ensure accurate departure procedures. Candidates must have a clean driver's record, flexible availability for a 24/7 schedule, and ability to lift heavy items safely.
The position involves interaction with flight attendants, problem-solving for operational issues, and adherence to company safety protocols. Join our team to support efficient flight operations!
Address 4710 Yorkmont Road, Charlotte, NC, 28208, US
Compensation $18.00/hour
Schedule Full time
Job Type Permanent
TheCustomer Service Rep is responsible of setting up flights, mustread/understand flight diagrams and truck loading procedures. Load/Unload trucks, meet selected flightupon, arrival to cater/approach aircraft.Supply flights as needed, Move vehicles, they perform Truck/vehicleinspections. They check flights upondeparture for 100% accuracy, Interact with flight attendants and brief crews,Handle flight attendant complaint and concerns, resolve problems. Must communicate any problems with flightto dispatch, must provide feedback to operation to get to root cause. When needed “guide” flights in and out ofaircraft. Housekeeping – basicfunctions as per department requirement and comply to all Customer ServiceSOP’s. Must be able to work well with others under pressure. Must have a valid Driver’s License with aclean DMV record (5 YEARS), must be a able to obtain a SIDA badge and clear10 year background verification clearance to obtain a Customs Seal and DriverSeal is required. Must have experienceof driving large delivery trucks, Must possess basic math skills, must be able to apply safety standards, must be flexible to work in a 24/7environment which includes nights, weekends and holidays. Must be able to lift, push, pull, moveproduct, equipment and supplies up to fifty (50) pounds in a safelymanner. Regularly stands, bends,stoop, lifts, walk on un-even surface and moves intermittently duringshifts. Must be able to work atheights.