Airline Catering Dispatch Specialist

LSG Sky Chefs; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Job summary

SkyChefs is seeking a Dispatcher to coordinate ground transportation and schedule drivers for airline catering services based in Washington, DC. This on-site role requires managing routes, monitoring deliveries, and ensuring on-time service with strong communication to drivers and airline clients.

The ideal candidate will have a high school diploma, dispatch/logistics experience, and proficiency with dispatch software and GPS systems.

Qualifications

• High school diploma or equivalent required; logistics or related certifications are a plus.
• Previous experience in dispatching, logistics, or a related field preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with dispatch software and GPS systems.

Responsibilities

• Schedule and dispatch catering deliveries to airlines according to timelines and protocols.
• Monitor delivery status and communicate with drivers, kitchen staff, and airline representatives to ensure timely service.
• Use dispatch software (Ground Star, CBASE) and systems to track deliveries, manage schedules, and optimize routes.
• Coordinate with kitchen and operations teams to ensure orders are prepared and ready for dispatch.
• Address and resolve issues or delays during the delivery process.
• Maintain accurate records of deliveries, schedules, and related communications.
• Ensure compliance with safety, health, and regulatory standards.
• Provide exceptional customer service and maintain relationships with airline clients and internal teams.
• Assist in process improvements to enhance operational efficiency.
• Perform other duties as assigned by the Operations Manager.

Skills

Dispatching

Organization

Communication

Time management

Problem-solving

Attention to detail

Education

High school diploma

Logistics certification

Tools

Ground Star

CBASE

GPS systems

Job description

SkyChefs is seeking a Dispatcher to coordinate ground transportation and schedule drivers for airline catering services based in Washington, DC. This on-site role requires managing routes, monitoring deliveries, and ensuring on-time service with strong communication to drivers and airline clients.

The ideal candidate will have a high school diploma, dispatch/logistics experience, and proficiency with dispatch software and GPS systems.