Airline Catering: Customer Experience Manager

Flying-Food-Group-; Kahului (HI); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Flight Benefit

Medical, prescription drug coverage

Dental, vision insurance

Life and disability insurance

401k with company match

Tuition reimbursement

Pet insurance

MetLife Legal Program

Job summary

Flying Food Group seeks a Customer Service Manager in Kahului, Maui, Hawaii. The role leads airline account management, ensures contract compliance, and maintains strong customer relationships. The position requires 3–5 years in the airline/food sector and proficiency in MS Office.

The role is full-time, on-site, with occasional travel and a 5% travel expectation. Salary ranges from $80,000 to $90,000 per year, plus benefits.

Qualifications

• Bachelor’s degree required.
• 3–5 years of airline/food industry experience preferred.
• Proficient in English communication.
• Proficient in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Oversee all aspects of account management and communications with airline offices and primary account management within Flying Food Group.
• Ensure compliance with customer and airline service requirements as per contract terms.
• Develop and maintain professional relationships with customers and unit management; maintain clear communications.
• Monitor billing communications and recommend remedies for disputes.
• Maintain data related to accounts and resolve issues; act as primary contact for day-to-day operations.
• Interact with cabin crew and operations during flight deliveries to build business relationships for root-cause resolution.
• Ensure proper menu specifications and inventory meet customer requirements.
• Respond promptly to airline comments or complaints and arrange customer visits.

Skills

English communication

Microsoft Excel

Microsoft Word

PowerPoint

Education

B.S. Degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Flying Food Group seeks a Customer Service Manager in Kahului, Maui, Hawaii. The role leads airline account management, ensures contract compliance, and maintains strong customer relationships. The position requires 3–5 years in the airline/food sector and proficiency in MS Office.

The role is full-time, on-site, with occasional travel and a 5% travel expectation. Salary ranges from $80,000 to $90,000 per year, plus benefits.