Airline Base Ops Manager - Lead Flight Ops & Maintenance

Allegiant; Des Moines (IA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

401K with employer match

Flight Benefits

Vacation, holidays, and sick time

Job summary

Allegiant is seeking a General Manager to lead the base management team across Flight Ops, Inflight, and Maintenance. You will drive On-Time Performance, ensure safety compliance, manage budgets, and coordinate with city officials and service providers.

The role requires strong leadership, excellent communication, and the ability to work a flexible schedule including nights and holidays. The GM will reside within 60 minutes of the assigned airport, supervise multiple departments, and develop

Qualifications

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education: High School Diploma/GED
• Education Details:Bachelor's degree preferred.
• Years of Experience: Minimum of three (3) years of airline operations experience, including two (2) years of management experience preferred.
• Minimum of two (2) years managing cross-functional operations preferred.

Responsibilities

• Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments.
• Address issues and provide corrective action as required.
• Ensure compliance with all Federal directives and security requirements.
• Audit to ensure quality assurance.
• Coordinate all rooming and parking needs for Flight Operations, In-flights, and Maintenance personnel for their accommodations during the potion of the year when the station operates as a Base.
• Lead the base management team, developing an environment that promotes On-Time Performance, teamwork, collaboration, and encourages continuous process improvement.
• Evaluate the performance of the base management team to include Inflight, Flight Ops, and Maintenance Managers as it relates to teamwork, On-Time Performance, and overall station support.
• Provide feedback to the team’s direct supervisors.
• Analyze performance against critical measures and develop and effectively implement solutions to achieve performance objectives for the entire base.
• Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program.
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, OSHA, police, fire departments and other groups wanting to experience the airport environment or hold a community event involving the airline and the airport.
• Coordinate airline service provider functions and oversee performance for local contracts providing service to Allegiant Air, i.e., fueling, skycap, security, catering, cleaning and ground handling.
• Evaluate performance and ensure effective development and implementation of appropriate measures and corrective action as required.
• Ensure compliance of all procedures as outlined in our company manuals and monitor for current revisions and availability.
• Ensure an acceptable level of customer service and baggage handling.
• Monitor and verify quality control.
• Ensure establishment of effective and cost efficient work schedules for station employees including an irregular operations plan.
• Participate in interview, hiring and staffing requirements (G4 stations only).
• Ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental; monitor and ensure corrective action for local training issues.
• Coordinate with Customer Relations providing feedback, research and response for customer complaints/compliments.
• Establish employee recognition programs for station achievements, including safety performance and revenue collection programs.
• Effectively communicate all airline business to internal and external departments and customers.
• Work to establish contract revenue and actively by pursue opportunities to ensure station profitability.
• Establish goals and objectives and constantly measure the performance of the station ensuring goals are met.
• Responsible to evaluate, manage and provide ongoing feedback to employees while developing individuals and encouraging career advancement (G4 stations only).
• Develop a succession plan (G4 stations only).
• Lead and present investigations for any safety, security issues, or OJIs (G4) related items.
• Lead by example, motivate to achieve results by exemplifying integrity, professionalism and excellent communication skills.
• Develop customer correspondence at an executive level.
• Extensive problem solving on a daily bases and including working with irregular operations.
• Assist with Customer Service and Ground Operations functions as required.
• Excellent communication skills, both verbal and written.
• Assist HQ team with projects as requested.
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
• Other duties as assigned.

Skills

Leadership experience

Customer service

Communication skills

Ability to work under pressure

Multi-tasking

GSC certification

Travel readiness

MS Office proficiency

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Allegiant is seeking a General Manager to lead the base management team across Flight Ops, Inflight, and Maintenance. You will drive On-Time Performance, ensure safety compliance, manage budgets, and coordinate with city officials and service providers.

The role requires strong leadership, excellent communication, and the ability to work a flexible schedule including nights and holidays. The GM will reside within 60 minutes of the assigned airport, supervise multiple departments, and develop