Airline Accounts Liaison & Operations Support

Dnata Catering; Brisbane (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

dnata Catering is seeking an Airline Account Administrator to act as the primary liaison with airline customers, coordinating inflight catering services and maintaining strong relationships. You will support daily account operations, resolve issues, and collaborate with Operations, Culinary, Logistics, Quality Assurance, and Commercial teams to deliver exceptional service.

The role focuses on ensuring service accuracy, compliance, and customer satisfaction in a fast-paced aviation catering

Qualifications

• Requires strong customer service orientation and the ability to build relationships with airline accounts.
• Proficient in MS Office (Excel, Outlook, Word, Teams) and ability to interpret operational reports.
• Willingness to work a flexible schedule including weekends and varying shifts.

Responsibilities

• Serve as the primary contact for assigned airline customers on day-to-day operational matters.
• Coordinate with Production, Logistics, Transportation and Operations to ensure timely flight catering execution.
• Ensure documentation, boarding bills and flight paperwork are accurate and compliant.
• Monitor service levels, address issues promptly, and support account performance improvements.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

MS Office

Operational reports

Flexible schedule

Safety & quality

Education

High School Diploma or GED

Associate/Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

dnata Catering is seeking an Airline Account Administrator to act as the primary liaison with airline customers, coordinating inflight catering services and maintaining strong relationships. You will support daily account operations, resolve issues, and collaborate with Operations, Culinary, Logistics, Quality Assurance, and Commercial teams to deliver exceptional service.

The role focuses on ensuring service accuracy, compliance, and customer satisfaction in a fast-paced aviation catering