Account Manager

The Sterling Choice; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

The Sterling Choice is seeking an experienced Account Manager to manage and strengthen relationships with airline customers. You will serve as the primary point of contact, ensuring excellent service and coordinating with internal teams to deliver on customer expectations.

This is a highly visible, customer-facing role requiring strong communication, organization, and problem-solving skills. You will work closely with Operations, Culinary, Production, Purchasing, and other teams to ensure

Qualifications

• Previous experience in account management, customer service, hospitality, foodservice, airline catering, or related environment.
• Experience working in a high-volume, fast-paced operation preferred.
• Bachelor's degree is a plus.

Responsibilities

• Serve as the primary point of contact for airline customers and develop strong, long-term relationships.
• Manage day-to-day customer needs, service issues, and operational concerns.
• Partner with internal teams to communicate and execute customer requirements.
• Proactively identify and resolve service issues, providing timely updates and solutions.
• Coordinate menu changes, product updates, and customer presentations.
• Partner with Culinary and Production teams on menu presentations and new program launches.
• Monitor service execution, product loading, inventory, and billing accuracy.
• Communicate regularly with operational leaders regarding customer priorities and service expectations.
• Support account growth by identifying opportunities to improve service and strengthen customer partnerships.

Skills

Account management

Customer service

Communication

Negotiation

Organization

Hospitality/foodservice

Education

Associate's degree

Bachelor's degree

Tools

MS Excel

MS Word

Job description

Our client is seeking an experienced Account Manager to manage and strengthen relationships with key airline customers. This individual will serve as the primary point of contact for assigned accounts, ensuring excellent service, resolving operational issues, and coordinating internally to deliver against customer expectations.

This is a highly visible, customer-facing role requiring strong communication, organization, and problem-solving skills. The Account Manager will work closely with Operations, Culinary, Production, Purchasing, and other internal teams to ensure successful execution and a consistently high level of customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned airline customers and develop strong, long-term relationships.
• Manage day-to-day customer needs, questions, service issues, and operational concerns.
• Partner with internal teams to ensure customer requirements are communicated and executed accurately.
• Proactively identify and resolve service issues, providing customers with timely updates and solutions.
• Coordinate menu changes, product updates, special requests, and customer presentations.
• Partner with Culinary and Production teams on menu presentations and new program launches.
• Monitor service execution, product loading, inventory, and billing accuracy.
• Participate in customer and kitchen evaluations and coordinate follow-up on any identified issues.
• Maintain customer service and discrepancy records and ensure appropriate corrective actions are completed.
• Communicate regularly with operational leaders regarding customer priorities and service expectations.
• Support account growth by identifying opportunities to improve service and strengthen customer partnerships.
• Ensure compliance with customer safety, security, and operational requirements.

Qualifications

• Previous experience in account management, customer service, hospitality, foodservice, airline catering, or a related environment.
• Experience working in a high-volume, fast-paced operation strongly preferred.
• Associate's degree preferred; Bachelor's degree is a plus.
• Strong customer relationship and account management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Highly organized with the ability to manage multiple priorities and accounts.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office, including Excel.
• Valid driver's license required.
• Must be able to meet applicable airport security and identification requirements.
• Must be legally authorized to work in the United States without current or future sponsorship.

Additional Requirements

This role operates in a fast-paced environment and requires the ability to manage changing priorities while maintaining a high level of customer service. The position may require standing, walking, and lifting up to 30 pounds as part of normal operational responsibilities.

The ideal candidate is customer-focused, proactive, highly organized, and comfortable working closely with both clients and operational teams to ensure exceptional service and execution.