Aviation Catering Operations Leader (Assistant GM)

Dnata Catering; Inwood (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

dnata Catering North America is seeking an Assistant General Manager to support daily operations, work with the General Manager to ensure quality and efficiency, and contribute to financial goals. This role emphasizes process improvement, regulatory compliance, and strong team leadership in a fast-paced aviation catering environment.

The position requires a bachelor's degree with 5+ years in related inflight catering or operations, and a track record in cost control, budgeting, and safety

Qualifications

• Experience in inflight catering is preferred but not required.
• Proven track record in supporting airline catering operations, preferably with experience in managing international airline accounts.
• Familiarity with budgeting processes and operational planning.
• Knowledge of the manufacturing or food processing industry is a plus.
• Understanding of HACCP and FDA compliance requirements.
• Proficiency in Microsoft Office Suite.
• Strong leadership, project management, and process improvement skills.
• Excellent time management and performance-oriented mindset.
• Minimum of 2-3 years of experience in operations management.
• Financial management skills and effective employee relations abilities.
• Problem-solving skills focused on quality improvement.
• Strong commitment to safety and compliance protocols.
• Adaptability to fast-paced environments.
• Passion for high-quality cuisine and exceptional service.
• Detail-oriented with a data-driven approach.
• Exceptional interpersonal and communication skills.

Responsibilities

• Assist in overall management of facility operations, including quality control and purchasing, to meet established goals.
• Support profit and loss management by monitoring financial performance and assisting in budget achievement.
• Identify and recommend areas for cost savings and operational efficiencies.
• Collaborate in implementing quality improvement initiatives and ensuring compliance with company and regulatory standards.
• Help maintain compliance with dnata Food Safety Standards, including HACCP, SSOP, and GMP.
• Ensure timely completion of all food safety audits according to dnata’s standards.
• Aid in development and leadership of a high-performing team focused on continuous improvement.
• Support staff allocation to maximize departmental efficiency.
• Monitor production to maintain quality standards and operational efficiency.
• Foster positive relationships with department heads and represent the facility in internal and external communications.
• Assist in the implementation of policies and procedures.
• Contribute to tracking and reporting key metrics to enhance effectiveness and reduce expenses.
• Collaborate with stakeholders to ensure clear communication of requirements.
• Support demand forecasting and planning efforts.
• Assist in managing compliance with labor laws, OSHA regulations, and food safety policies.
• Participate in the creation of the annual business plan and assist in monthly and annual budget processes.
• Help monitor the unit's economic performance and suggest corrective actions when necessary.
• Ensure operations align with company standards and customer contracts.
• Contribute to process optimization and continuous improvement initiatives.
• Promote safety, health, and environmental compliance within the facility.
• Support the development and motivation of team members in line with HR policies.

Skills

Leadership

Budgeting

Operations management

Communication

Problem solving

Quality improvement

Safety compliance

Multi-tasking

Data-driven

Team development

Time management

Education

Bachelor’s degree

Associate degree

Tools

Microsoft Office

Job description

dnata Catering North America is seeking an Assistant General Manager to support daily operations, work with the General Manager to ensure quality and efficiency, and contribute to financial goals. This role emphasizes process improvement, regulatory compliance, and strong team leadership in a fast-paced aviation catering environment.

The position requires a bachelor's degree with 5+ years in related inflight catering or operations, and a track record in cost control, budgeting, and safety