Airline Account Manager — Flexible Schedule & Leadership

Hallmark Aviation Services LP; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Annual Bonus

Medical Insurance

Dental/Vision

401K

Job summary

Hallmark Aviation Services in New York (JFK) is seeking an Airline Account Manager for a Prestigious International Airline. You will lead airline operations and administrative processes, coordinating with the client station manager to meet high quality standards.

Responsibilities include supervising staff, rostering, scheduling, training, and ensuring service levels; recruiting and developing talent; and managing labor costs while maintaining safety and compliance.

Qualifications

• Demonstrated leadership and strong organizational skills.
• Excellent interpersonal, coaching and counseling abilities.
• Proven staff development and training capabilities.
• Experience planning rosters and monitoring schedules.
• Ability to communicate clearly, both verbally and in writing.
• 5+ years airline experience; supervisor experience preferred.
• Valid US work authorization

Responsibilities

• Provide hands-on supervision of staff and workload delegation.
• Provide direct customer relations support.
• Ensure that account operates according to schedule and service level agreements.
• Recruit, interview, and hire staff.
• Oversee the long-term analysis of manpower needs, groom potential leaders.
• Ensure cross training and provide staff training.
• Manage attendance records and ensure shift coverage.
• Handle discipline and motivation issues.
• Process promotion, demotion and termination paperwork.
• Enforce safety, security, and grooming standards.
• Administer performance reward programs.
• Control the budget for labor costs and allocation.

Skills

Leadership

Organizational skills

Interpersonal skills

Coaching and counseling

Staff development

Customer satisfaction

Time management

Communication

Problem solving

Scheduling staff

Education

High School Diploma or GED

Tools

Word

Excel

Ticketing systems

Job description

Hallmark Aviation Services in New York (JFK) is seeking an Airline Account Manager for a Prestigious International Airline. You will lead airline operations and administrative processes, coordinating with the client station manager to meet high quality standards.

Responsibilities include supervising staff, rostering, scheduling, training, and ensuring service levels; recruiting and developing talent; and managing labor costs while maintaining safety and compliance.