Deskside Support Specialist

WilmerHale; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hallmark Aviation in Atlanta, GA seeks an Airline Account Manager to oversee airline operations and administrative processes, coordinating with the airline client and station manager to meet high quality standards.

You will lead staff, manage rosters, ensure service levels, and maintain budgetary controls while promoting a positive work environment under tight deadlines.

Qualifications

• Proven leadership abilities and organizational skills.
• Excellent interpersonal, coaching and counseling skills.
• Staff development is a leader’s responsibility.
• Customer and client satisfaction focus.

Responsibilities

• Supervise staff and delegate workload.
• Provide direct customer relations support.
• Ensure account operates according to schedule and service level agreements.
• Recruit, interview, and hire staff.
• Oversee manpower planning and groom potential leaders.
• Provide cross training and training for staff.
• Manage attendance records and ensure shift coverage.
• Handle discipline and motivation issues.
• Process promotions, demotions and terminations.
• Enforce safety, security, and grooming standards.
• Administer performance reward programs.
• Control labor costs and budget allocations.

Skills

Leadership

Organizational skills

Interpersonal skills

Coaching & counseling

Customer satisfaction

Deadline management

Verbal & written communication

Staff scheduling

Education

High School Diploma or GED

Tools

Word

Excel

Typing

Ticketing systems

Job description

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious Airline for our Atlanta, GA (ATL) Location.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

DEPARTMENT: Atlanta, GA (ATL)

REQUIREMENTS AND SKILLS NEEDED:

• Proven LEADERSHIP abilities and ORGANIZATIONAL skills


• Excellent interpersonal, coaching and counseling skills


• Understand that staff development is a leader’s responsibility


• Self-driven focus on Customer and Client satisfaction


• Ability to excel under pressure of meeting extreme deadlines


• Able to communicate effectively, both verbally and in writing


• Experienced in planning a roster and monitoring work schedules


• Able to solve daily problems and make quick decisions within the operation


• 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred


• Flexible and able to promote positive attitudes from subordinates


• Computer Software (Word & Excel), typing, and ticketing experience


• Able to work varied hours

SPECIFIC DUTIES INCLUDE:

• Provide hands-on supervision of the staff and delegate workload


• Provide direct customer relations support


• Ensure that account operates according to schedule and service level agreements


• Recruit, interview, and hire staff


• Oversee the long-term analysis of manpower needs, groom potential leaders


• Ensure cross training as well as provide new and refresher training for staff members


• Manage attendance records and ensure appropriate shift coverage


• Handle discipline and motivation issues


• Process promotion, demotion and termination paperwork


• Enforce safety, security, and grooming standards


• Administer performance reward programs


• Control the budget for labor costs and allocation

Essential Requirements:

• Previous Airline Experience


• At least 18yrs old, with a High School Diploma or G.E.D.


• English required


• Basic Math Skills: Adding, Subtracting, Division, and Multiplying


• Computer Literate


• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs


• Reading & comprehension of reference materials, instructions, policies & procedures

Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency

• Professional demeanor and exceptional presentation


• Flexible schedule & availability


• Background Check, Fingerprinting required


• Drug Screen required on day of hire

Required Skills

.

Required Experience

.

Qualifications:

.