Air Transit Operations Lead (APM & Passenger Services)

Southeast Airport Services; Orlando (FL); On-site; USD 28,585 - 29,962; Full time

Job summary

A leading facility support company is seeking an experienced APM Supervisor for operations at Orlando International Airport. The role includes supervising APM Agents and ensuring optimal customer service and safety. Candidates must have at least 1 year of supervisory experience in a customer service setting, strong leadership skills, and the ability to manage and motivate a diverse team. Pay rates range from $20.75 to $21.75, depending on the shift.

Qualifications

• Minimum of 1 year experience in a supervisory capacity involving customer service.
• Experience in an airport environment.
• Ability to communicate fluently in English in a professional manner.
• Must be self-motivated and willing to learn.
• Must pass a criminal background check.

Responsibilities

• Supervise and coordinate APM Agents.
• Monitor staff performance, provide coaching.
• Ensure customer service and safety standards are met.
• Assist with scheduling and daily reporting.
• Serve as the primary point of contact for operational issues.

Skills

Customer service experience

Communication skills

Problem-solving skills

Leadership

Team management

Job description

A leading facility support company is seeking an experienced APM Supervisor for operations at Orlando International Airport. The role includes supervising APM Agents and ensuring optimal customer service and safety. Candidates must have at least 1 year of supervisory experience in a customer service setting, strong leadership skills, and the ability to manage and motivate a diverse team. Pay rates range from $20.75 to $21.75, depending on the shift.