Mgr II, Guest Service

Spirit Airlines

Orlando (FL)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Medical and dental insurance

401(k)

Paid time off

Travel benefits

Job summary

A leading airline in Orlando is seeking a Mgr II, Guest Service to lead airport personnel and enhance guest experiences. The ideal candidate will have 4-6 years of Airport Operations experience and a bachelor's degree. Key responsibilities include ensuring operational performance, managing staff, and driving customer satisfaction. This full-time role offers competitive salary and comprehensive benefits, promoting both professional growth and a supportive working environment.

Qualifications

4-6 years of experience in Airport Operations.
Ability to prioritize and meet deadlines.
Experience in staff management and developing skills.

Responsibilities

Support the General Manager in leading airport personnel.
Deliver outstanding operational performance.
Ensure superior customer experience through direct interaction.
Implement changes during irregularities to minimize customer impact.
Cultivate a professional work environment.

Skills

Leadership

Decision Making

Communication

Operational Efficiency

Education

Bachelor’s degree or equivalent experience

Job description

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Overview

At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.

Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!

Responsibilities

Provide support to the General Manager in stations with greater than 20 flights to lead airport personnel in providing a high-quality Guest experience while complying in full accordance with company policies and procedures in a safe and professional manner.
Deliver Outstanding Operational Performance: Maintain operational organization and efficiency in a changing environment by reallocating staff and assets to minimize disruptions to the operation without increasing cost.
Deliver Superior Customer Experience: Interact directly with customers and team members to maintain a high level of customer service.
Drive necessary changes during irregularities to minimize customer impact and control costs.
Excellence in Staff Management: Effectively execute staffing requirements while evaluating and recommending improvements to team member work schedules to reduce cost and improve efficiency.
Cultivate a professional work environment by coaching and counseling team members fairly and consistently.
Superior Communication: Maintains cross functional rapport within all Spirit Airline’s departments to generate and implement quality service improvements.
Build relationships with Governmental Agencies to enhance operational performance and service reliability.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

Qualifications

Education

Bachelor’s degree or equivalent experience

Experience

4-6 years of experience in Airport Operations

Knowledge, Skills & Abilities Preferred

Ability to lead and direct others to develop new skills or knowledge that will enhance their performance.
Decision Modeling: Must be able to use strategic and critical approaches to decision‑making.
Must objectively consider issues, identify alternatives, and choose and implement solutions in order to deliver services and provide value.
Able to work and meet deadlines, able to work and prioritize deadlines.

Physical Requirements

General Population - Low Activity
Lifting Requirements: Regularly lift up to 10 lbs and occasionally lift heavier items with assistance.
Pushing/Pulling: Seldom pushing/pulling of light items within the workspace.
Standing/Sitting Requirements: Primarily seated work, with occasional standing for brief tasks.
Bending/Kneeling/Reaching: Occasional reaching within arm’s length to retrieve materials.
Coordination: Basic manual coordination for standard office tasks (e.g., typing, using office equipment).
Vision/Auditory Requirements: Clear vision for reading documents and screens; clear hearing for standard communication.
Environmental Conditions: Indoor, climate-controlled environment.
Safety Equipment: None required.

Benefits

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits, and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

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