Air Medical Communications Specialist

REMSA Health; Reno (NV); On-site; USD 52,000 - 70,000; Full time

Job summary

REMSA Health is seeking a Care Flight Dispatcher (Air Medical Communications Specialist) to coordinate all air medical resources REMSA Health operates or contracts with. You will receive calls from requestors, prioritize requests, dispatch the appropriate aviation asset, and maintain records for every flight request.

The role requires excellent verbal and written communication, strong customer service experience, and the ability to multi-task in a highly computerized environment.

Qualifications

• Excellent verbal, written and interpersonal communications skills required.
• 2+ years of prior customer service experience preferred.
• Ability to multi-task in a highly computerized environment required.
• Ability to follow detailed and structured process, while providing a high level of customer service required.
• Ability to type 30 WPM required.
• Medical terminology knowledge preferred.
• Prior or current EMT certification desirable, but not required.
• Prior air medical dispatch experience a plus.
• Ability to work as a team.

Responsibilities

• Coordinate all air medical resources REMSA Health operates or contracts with.
• Receive calls from requestors, prioritize simultaneous requests, dispatch the appropriate aviation asset, and maintain records for every flight request.

Skills

Verbal and written communication

Customer service

Multitasking in computerized env

Attention to detail

Typing 30 WPM

Medical terminology

EMT certification

Air medical dispatch

Teamwork

Job description

Must have completely open availability to work days, nights, weekends, and holidays.

Opportunity

The Care Flight Dispatcher (Air Medical Communications Specialist) position is responsible for the coordination of all air medical resources that REMSA Health operates or contracts with. This includes, but is not limited to, receiving calls from requestors, prioritizing simultaneous requests, dispatching of the appropriate aviation asset, maintaining contact with requestors, and maintaining appropriate records for every flight request.

Qualifications/Experience

• Excellent verbal, written and interpersonal communications skills required
• 2+ years of prior customer service experience preferred
• Ability to multi-task in a highly computerized environment required
• Ability to follow detailed and structured process, while providing a high level of customer service required
• Ability to type 30 WPM required
• Medical terminology knowledge preferred
• Prior or current EMT certification desirable, but not required
• Prior air medical dispatch experience a plus
• Ability to work as a team

Pay & Benefits

Pay is commensurate with your experience level. Many companies claim to have a great benefit package, but how many will offer you the following?

• Company matched 401K retirement plan
• Employee Bonus Plan & Holiday Bonus
• Scheduled Pay Increases
• Company paid Short & Long Term Disability coverage
• Tuition Reimbursement & an Education Center onsite
• AD&D, Life & Critical Illness insurance
• HSA with company contribution
• Pet Insurance
• 11 company recognized holidays that includes an employee designated holiday
• High bank limit PTO plan with a self-directed cash out provision with an additional 3 contingency days for new employees within first year.
• Gym Membership reimbursement
• Employee Assistance & PTO Donation programs
• And more...

36 x 48 schedule - (3 12-hour shifts one week, 4 12-hour shifts the next).

Must be able to work days, nights, weekends, and holidays.