Air Medical Communications Specialist

PHI Health, LLC; Tempe (AZ); On-site; USD 42,000 - 70,000; Full time

Job summary

PHI Health, LLC is seeking a Communications Specialist to join our operations. You will receive, coordinate, and relay requests for air medical transport, ensuring timely and accurate communication across teams.

The role requires meticulous documentation, strong customer service skills, and the ability to perform under pressure. Responsibilities include flight follow coordination, emergency action initiation when necessary, and maintaining professional relationships with customers and other

Qualifications

• High School Diploma or equivalent required.
• Prior fire, police, or EMS dispatch and medical terminology background preferred.
• Typing speed of at least 25 words per minute.
• Excellent customer service skills and ability to stay organized under pressure.

Responsibilities

• Receive, coordinate, and relay requests for air medical transport.
• Maintain quality documentation of Communications Center activities.
• Monitor flight follow and initiate emergency actions when needed.
• Maintain positive relationships with customers and other air medical providers.
• Calculate and provide price quotes for non-emergent transports and coordinate patient transfers.

Skills

Customer service

Stress management

25 wpm typing

Clear communication

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

PHI Health, LLC is seeking a Communications Specialist to join our operations. You will receive, coordinate, and relay requests for air medical transport, ensuring timely and accurate communication across teams.

The role requires meticulous documentation, strong customer service skills, and the ability to perform under pressure. Responsibilities include flight follow coordination, emergency action initiation when necessary, and maintaining professional relationships with customers and other