Air Logistics Operational Care Specialist

Kuehne+Nagel; Torrance (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

Kuehne+Nagel in Torrance, CA is hiring an Operational Care Specialist to coordinate air export shipments, ensure on-time delivery, and uphold KN standards. You will work with gateways, customer care teams, and carriers to secure bookings, prepare documentation, and monitor shipments in a fast-paced environment.

The role requires 2–3 years of air export experience, familiarity with AEXUS, and strong attention to detail, communication, and problem-solving.

Qualifications

• 2–3 years of air export experience.
• Freight forwarding or logistics experience.
• Familiarity with AEXUS.
• Experience with air export documentation, bookings, flight requests, pickups, and system updates.
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs.
• Strong attention to detail and organizational skills.
• Clear communication and problem-solving skills.
• Ability to work collaboratively with internal and external partners.
• Flexibility for possible weekend coverage as needed.

Responsibilities

• Review shipment details and confirm cargo check-in.
• Prepare, review, and process air export documentation.
• Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners.
• Request bookings and coordinate with gateway teams.
• Link shipments to flights and update systems accurately.
• Support export customs-related processes through AEXUS.
• Prepare house documentation and support pickup coordination.
• Assist with pickup billing and flight requests.
• Review commercial invoices, SLIs, and dangerous goods information for accuracy.
• Monitor shipments, follow up on deviations, and escalate issues as needed.
• Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners.
• Support process improvement, system utilization, cost optimization, and compliance with regulatory, industry, and KN standards.

Skills

Air export experience

Freight forwarding experience

Attention to detail

Communication skills

Team collaboration

Weekend coverage

AEXUS familiarity

Documentation experience

Tools

AEXUS

Job description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

• Review shipment details and confirm cargo check-in
• Prepare, review, and process air export documentation
• Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners
• Request bookings and coordinate with gateway teams
• Link shipments to flights and update systems accurately
• Support export customs-related processes through AEXUS
• Prepare house documentation and support pickup coordination
• Assist with pickup billing and flight requests
• Review commercial invoices, SLIs, and dangerous goods information for accuracy
• Monitor shipments, follow up on deviations, and escal​ate issues as needed
• Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners
• Support process improvement, system utilization, cost optimization, and compliance with regulatory, industry, and Kuehne+Nagel standards

What we would like you to bring

We are looking for a collaborative, detail-oriented professional with air export experience and a strong understanding of freight forwarding or logistics operations. The ideal candidate is comfortable working in a team environment, asking questions when needed, and managing shipment details accurately in a fast-paced operational setting.

• 2 to 3 years of air export experience
• Freight forwarding or logistics experience
• Familiarity with AEXUS
• Experience with air export documentation, bookings, flight requests, pickups, and system updates
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful
• Strong attention to detail and organizational skills
• Clear communication and problem-solving skills
• Ability to work collaboratively with internal and external partners
• Flexibility for possible weekend coverage as needed

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $29 and $33. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.