Sea Logistics LCL Customer Care Specialist, Export

Kuehne+Nagel; Detroit (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401k matching

Tuition reimbursement

Job summary

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist in the United States to be the frontline for customers, handling inquiries, resolving issues, and maintaining shipment visibility. You will collaborate with Sales, Operations, and Vendors to ensure seamless service and strong customer relationships.

The role emphasizes proactive problem-solving, process improvements, and a customer-focused mindset in a fast-paced environment.

Qualifications

• 1+ year of experience in freight forwarding and supply chain management, focusing on Sea Logistics Export.
• Foundational knowledge of ocean export operations, documentation, and industry regulations.
• Strong organizational, planning, and time management abilities.
• Understanding of ocean carrier relationships and market dynamics.
• Awareness of financial principles that support operational decisions.
• Experience in collaborative team environments and positive culture.
• Excellent verbal and written communication with customers and teams.
• Proven problem-solving skills and adaptability in fast-paced settings.
• Customer-focused mindset and commitment to service excellence.
• Willingness to learn, embrace change, and drive process improvements.
• Proactive approach to improving workflows and efficiency.

Responsibilities

• Serve as the frontline contact for customers across multiple channels with professionalism and empathy.
• Maintain strong customer relationships through proactive communication and engagement.
• Resolve customer concerns and escalations with timely coordination of internal/external stakeholders.
• Ensure accurate processing of shipment files and real-time shipment lifecycle visibility.
• Balance customer-specific requirements to meet service commitments and expectations.
• Collaborate with Sales, Operations, Vendors, and internal teams to improve service delivery.
• Document customer interactions and maintain CPs, Business Profiles, and SOPs.
• Analyze KPI performance and customer feedback to identify trends and improvements.
• Support process optimization and automation with system/process teams.
• Review invoices and approvals or disputes within the accounting system.

Skills

Freight forwarding experience

Sea Logistics Export

Operations knowledge

Customer service

Organizational skills

Time management

Carrier relationships

Financial awareness

Collaboration

Communication skills

Problem solving

Continuous improvement

Process optimization

Analytical thinking

Learning mindset

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

As a Sea Logistics Customer Care Specialist, you’ll be the frontline connection for our customers—delivering exceptional service, solving challenges with creativity, and collaborating across teams to ensure a seamless experience. This is a dynamic, results-driven environment where exceeding expectations is the norm.

• Serve as the primary contact for customers, responding to inquiries and requests across multiple communication channels with professionalism, urgency, and empathy.
• Build and maintain strong customer relationships through proactive communication, regular engagement, and a commitment to customer satisfaction, retention, and growth.
• Manage and resolve customer concerns and escalations efficiently, coordinating with internal and external stakeholders to deliver timely solutions.
• Ensure accurate and timely processing of shipment files while maintaining real-time visibility and updates throughout the shipment lifecycle.
• Monitor, prioritize, and balance customer-specific requirements to ensure service commitments and operational expectations are consistently met.
• Collaborate closely with Sales, Operations, Vendors, and other internal teams to resolve issues, enhance service delivery, and improve the overall customer experience.
• Accurately document customer interactions and maintain Customer Profiles (CP), Business Profiles, and Standard Operating Procedures (SOPs) in accordance with established processes.
• Analyze KPI performance and customer feedback to identify trends, implement corrective actions, and drive continuous improvement initiatives.
• Support process optimization and automation efforts by partnering with system and process teams to enhance operational efficiency.
• Review incoming invoices and process approvals or disputes within the accounting system (Acon New).
• Achieve and exceed performance metrics related to customer satisfaction, responsiveness, quality, and operational excellence.

What we would like you to bring

• 1+ year of experience in freight forwarding and supply chain management, with a focus on Sea Logistics Export.
• Basic knowledge of freight forwarding operations, ocean export documentation, and industry regulations.
• Strong organizational, planning, and time management skills with the ability to manage multiple priorities effectively.
• Foundational understanding of ocean carrier relationships and market dynamics.
• Awareness of financial principles and commercial considerations that support operational decision-making.
• Experience working in a collaborative team environment and contributing to a positive workplace culture.
• Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and cross-functional teams.
• Proven problem-solving skills with the ability to adapt to changing priorities and perform effectively in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service and identifying effective solutions.
• Demonstrated willingness to learn, embrace change, and support continuous improvement initiatives.
• Proactive approach to identifying opportunities to improve processes, enhance workflow efficiency, and elevate the customer experience.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.