Air Logistics Operational Care Specialist

Kuehne+Nagel; Bensenville (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Kuehne+Nagel is seeking an experienced air export coordinator in the United States to manage shipment details, documentation, and bookings within a fast-paced freight logistics environment.

You will collaborate with gateways, customs, and internal teams to ensure accurate data, timely updates, and compliant handling of shipments, including dangerous goods and invoicing. Weekend coverage may be required.

Qualifications

• 2 to 3 years of air export experience.
• Freight forwarding or logistics experience.
• Familiarity with AEXUS.
• Experience with air export documentation, bookings, flight requests, pickups, and system updates.
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful.
• Strong attention to detail and organisational skills.
• Clear communication and problem-solving skills.
• Ability to work collaboratively with internal and external partners.
• Flexibility for possible weekend coverage as needed.

Responsibilities

• Review shipment details and confirm cargo check-in.
• Prepare, review, and process air export documentation.
• Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners.
• Request bookings and coordinate with gateway teams.
• Link shipments to flights and update systems accurately.
• Support export customs-related processes through AEXUS.
• Prepare house documentation and support pickup coordination.
• Assist with pickup billing and flight requests.
• Review commercial invoices, SLIs, and dangerous goods information for accuracy.
• Monitor shipments, follow up on deviations, and elevate issues as needed.
• Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners.
• Support process improvement, system utilization, cost optimisation, and compliance with regulatory, industry, and Kuehne+Nagel standards

Skills

Air export

Logistics ops

Attention to detail

Teamwork

Communication

Tools

AEXUS

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

You will coordinate air export shipment activities accurately and on time while meeting customer transit requirements. As part of the Operational Care Center, you will support shipment execution from documentation and bookings through system updates, shipment monitoring, and issue resolution.

• Review shipment details and confirm cargo check-in
• Prepare, review, and process air export documentation
• Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners
• Request bookings and coordinate with gateway teams
• Link shipments to flights and update systems accurately
• Support export customs-related processes through AEXUS
• Prepare house documentation and support pickup coordination
• Assist with pickup billing and flight requests
• Review commercial invoices, SLIs, and dangerous goods information for accuracy
• Monitor shipments, follow up on deviations, and elevate issues as needed
• Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners
• Support process improvement, system utilization, cost optimisation, and compliance with regulatory, industry, and Kuehne+Nagel standards

What we would like you to bring

We are looking for a collaborative, detail-oriented professional with air export experience and a strong understanding of freight forwarding or logistics operations. The ideal candidate is comfortable working in a team environment, asking questions when needed, and managing shipment details accurately in a fast-paced operational setting.

• 2 to 3 years of air export experience
• Freight forwarding or logistics experience
• Familiarity with AEXUS
• Experience with air export documentation, bookings, flight requests, pickups, and system updates
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful
• Strong attention to detail and organisational skills
• Clear communication and problem-solving skills
• Ability to work collaboratively with internal and external partners
• Flexibility for possible weekend coverage as needed

This position is not eligible for employment visa sponsorship. Applicants must be currently authorised to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programmes and career mobility. Base salary is part of a competitive total reward package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorised to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyse information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, colour, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.