Air Import Supervisor

DHL Air (UK) Ltd; Chicago (IL); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Chicago is seeking an Air Import Supervisor to lead end-to-end Air Freight Import operations, ensuring efficiency, regulatory compliance, and outstanding customer experience. You will drive team performance, coach staff, manage KPIs and P&L, and collaborate with internal groups to support growth, while navigating a unionized workforce under the Collective Bargaining Agreement.

This role combines hands-on supervision with strategic oversight to deliver reliable service

Qualifications

• 4+ years in airfreight or import within freight forwarding.
• At least 1 year in a supervisory role.
• Proficient in Excel; CargoWise experience preferred.

Responsibilities

• Oversee and manage all Air Freight Import processes for efficiency and compliance.
• Act as primary escalation point for customer import shipments and drive KPIs.
• Lead and develop the team: hiring, coaching, training, and performance management.
• Collaborate with internal teams and Sales to support growth.
• Review month-end reports, monitor P&L, and manage AP/AR.
• Ensure safety, security, and best practices for shipments and staff.
• Work with a unionized workforce under the Collective Bargaining Agreement.

Skills

Freight forwarding

Leadership

Excel

CargoWise

Unionized environment

Communication

MS Office

KPIs

Mentoring

Tools

CargoWise

Microsoft Excel

Job description

Overview

We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.

Job Title: Air Import Supervisor

Job Location: Chicago, IL

Key Responsibilities

• Oversee and manage all Air Freight Import processes, ensuring efficiency and compliance.
• Act as the primary escalation point for customer import shipments; manage financial performance and drive KPIs to achieve customer satisfaction.
• Ensure adherence to safety, security, and best practices for shipments and staff.
• Collaborate with internal teams (Gateway, Trucking, Handling) for seamless service and process improvements; partner with Sales to support business growth through meetings and customer calls.
• Review month-end reports, monitor P&L, and manage open AP/AR; escal ...?
• Lead and develop the team: hiring, coaching, training, and performance management.
• Assign tasks, set deadlines, and ensure compliance with organizational policies and performance standards.
• Work effectively with and motivate a unionized workforce in accordance with the Collective Bargaining Agreement.

Skills & Requirements

• 4+ years in freight forwarding (Airfreight and/or Import experience preferred).
• 1+ years in a leadership or supervisory role strongly preferred.
• Proficiency in Microsoft Excel; CargoWise experience is a plus.
• Experience in a unionized environment is an advantage.
• Excellent communication skills (verbal, written, and presentation).
• Strong computer skills: Microsoft Suite (Excel, Word, PowerPoint, Outlook).
• Proven leadership ability: driving KPIs, fostering engagement, and building high-performing teams.
• Ability to coach, train, and mentor staff for success.

Pay Range

$79,777.50 - $106,370.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.