Air Freight Manager

DHL Global Forwarding; Atlanta (GA); On-site; USD 106,000 - 141,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Job summary

DHL Global Forwarding is seeking an experienced Air Freight Manager in Atlanta, GA. You will oversee the Air Import and Air Export operations, drive P&L performance, and coordinate with Sales, CS, and Operations to deliver superior service.

The role requires leadership of multiple teams and a strong focus on regulatory compliance and customer satisfaction. The position emphasizes strategic execution, people development, and continuous improvement to achieve growth while maintaining safety

Qualifications

• Bachelor’s degree in business, supply chain, or related field.
• 8+ years in freight forwarding with air import/export expertise.
• 5+ years in leadership overseeing teams.
• Strong knowledge of air freight operations and compliance.
• Experience managing KPIs, budgets, and financial performance.
• Proven ability to lead and develop high-performing teams.
• Strong customer focus and relationship management.
• Proficiency with Microsoft Office Suite.
• Experience with Temperature-controlled, pharma, perishable, and dangerous goods is a plus.
• Experience in a unionized environment is preferred.
• Experience using CargoWise is preferred.

Responsibilities

• Own overall Air Freight P&L and drive revenue, profitability, productivity, and targets.
• Lead Air Import and Air Export teams for service and efficiency.
• Drive KPIs and take corrective actions when needed.
• Maintain high service quality, customer satisfaction, and retention.
• Senior escalation point for critical issues in operations and customers.
• Ensure regulatory compliance and safety standards.
• Build relationships with customers, carriers, suppliers, and stakeholders.
• Partner with Sales, Product, CS, Operations, and Global Service Centers to grow business.
• Lead continuous improvement to boost productivity and processes.
• Oversee onboarding of new customers and transitions.
• Develop talent through coaching, performance management, and succession planning.
• Foster a culture of accountability and collaboration.

Skills

Air Freight

P&L Management

Leadership

Regulatory Compliance

Customer Relationship Management

Analytics

Microsoft Office

Cargo Wise

Negotiation

Budgeting

Education

Bachelor's degree in Business, Supply Chain, Logistics or related

Tools

CargoWise

Job description

Job Title: Air Freight Manager

Location: Atlanta, Georgia

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a Head of Air Freight to lead and oversee Air Import and Air Export operations while driving operational excellence, customer satisfaction, employee engagement, and financial performance. This role is responsible for the overall Air Freight business, including P&L management, strategic execution, operational performance, and people leadership. The Head of Air Freight will lead Air Import and Air Export teams, partner closely with internal stakeholders, and ensure delivery of high-quality, compliant, and customer-focused solutions.

Key Responsibilities

• Own overall Air Freight P&L performance and drive achievement of revenue, profitability, productivity, and operational targets.
• Lead and develop Air Import and Air Export teams to ensure consistent execution, service excellence, and operational efficiency.
• Drive performance against key operational KPIs and implement corrective actions when performance gaps are identified.
• Ensure customer requirements are met and maintain a strong focus on service quality, customer satisfaction, and retention.
• Serve as the senior escalation point for critical customer, operational, and service-related issues.
• Ensure compliance with all regulatory requirements, company policies, aviation security standards, and operational procedures.
• Build and maintain strong relationships with key customers, carriers, suppliers, and internal stakeholders.
• Partner with Sales, Product, Customer Service, Operations, and Global Service Centers to support business growth and customer success.
• Lead continuous improvement initiatives to enhance productivity, streamline processes, and improve overall operational performance.
• Oversee implementation and onboarding of new customer business and operational transitions.
• Develop talent through coaching, performance management, succession planning, and employee development initiatives.
• Foster a culture of accountability, collaboration, safety, and continuous improvement throughout the Air Freight organization.

Skills & Requirements

• Bachelor's degree in business, Supply Chain, Logistics, or a related field preferred.
• 8+ years of freight forwarding experience with significant Air Freight Import and Export expertise.
• 5+ years of leadership experience managing teams and operational functions.
• Strong understanding of Air Freight operations, regulations, compliance requirements, and industry best practices.
• Proven experience managing operational KPIs, financial performance, and departmental budgets.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Strong customer focus with exceptional relationship management and communication skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Experience using Cargo Wise is preferred.
• Experience with temperature-controlled, pharmaceutical, perishable, and dangerous goods shipments is a plus.
• Experience in a unionized environment is preferred.
• Proficiency with Microsoft Office Suite.

Pay Range: $105,682.50 - $140,910.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.