Air Import Specialist — Global Freight & Customer Success

Expeditors International; Humble (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Vacation

Holiday Pay

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training & Development

Growth opportunities

Employee Referral Bonus

Job summary

Expeditors International is seeking an Air Import Lead Agent to ensure the timely and accurate movement of freight and information, while delivering exceptional customer service within the Air Import Department. The role operates on a Tuesday–Saturday shift and reports through the Air Import Lead Agent, Supervisor, and Manager.

You will manage data entry, track air import files, coordinate with customers and brokers, and ensure compliance with OPS and regulatory requirements.

Qualifications

• 6 months to 1 year related experience and/or training.
• Understanding of air documentation process is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• IATA certification preferred.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required.
• Use Workflows on daily basis.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and Service Providers billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as OPS and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Skills

Interpersonal skills

Communication skills

Organizational skills

IATA certification

Proactive

Job description

Expeditors International is seeking an Air Import Lead Agent to ensure the timely and accurate movement of freight and information, while delivering exceptional customer service within the Air Import Department. The role operates on a Tuesday–Saturday shift and reports through the Air Import Lead Agent, Supervisor, and Manager.

You will manage data entry, track air import files, coordinate with customers and brokers, and ensure compliance with OPS and regulatory requirements.