Air Import Specialist — Drive Timely Shipments & Compliance

Deutsche Post; Philadelphia (Philadelphia County); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid Time Off

Job summary

DHL Global Forwarding in Philadelphia, PA is seeking an Air Import Specialist to coordinate customer air import shipments and serve as the main contact between customers and carriers. You will manage documentation, bookings with airlines, and ensure timely delivery.

You will handle filing for import compliance, invoice accuracy, and profile maintenance while communicating status updates to customers and overseas teams. Proficiency in MS Office and some CargoWise experience are preferred.

Qualifications

• 1+ year experience in the transportation, logistics, or freight forwarding industry; air import experience preferred but not required.
• Must be 18 years of age or older
• Exceptional customer service and communication skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft Office (Word, Excel, Outlook)
• CargoWise systems knowledge is a plus

Responsibilities

• Completes coordination between all applicable parties for all air import shipments for our customers; ensures timely bookings with airline on customer behalf
• Prepares import documentation in accordance with country requirements as well as the preparation of Arrival Notice, Cargo Manifest, Delivery Order, Carriers BOL and any other documents required by the customer
• Compliant filing of 1F or Inbond 7512 and arrivals for import customs ACE requirements
• Responsible for timely completion of import documents and coordinate with both customer and/or warehouse for timely delivery of cargo
• Communicates regularly with customer in regard to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
• Ensures invoicing of rendered services is completed accurately and, in a timeframe, consistent with company policy. This includes responsibility of file finances and profitability
• Ensure customer profiles are accurate and updated
• Meet all global KPI’s assigned

Skills

Customer service

Communication

Attention to detail

MS Office

Tools

CargoWise

Job description

DHL Global Forwarding in Philadelphia, PA is seeking an Air Import Specialist to coordinate customer air import shipments and serve as the main contact between customers and carriers. You will manage documentation, bookings with airlines, and ensure timely delivery.

You will handle filing for import compliance, invoice accuracy, and profile maintenance while communicating status updates to customers and overseas teams. Proficiency in MS Office and some CargoWise experience are preferred.