Air Import Specialist — Global Freight & Customer Success

DHL Global Forwarding; Indianapolis (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive base salary

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid Time Off

Job summary

DHL Global Forwarding is seeking an Air Import Agent at our Indianapolis, IN location. You will manage import orders, coordinate with customs brokers, and ensure timely delivery while maintaining strong customer relationships and accurate documentation.

The role requires excellent communication, organizational skills, and experience with international shipments. Proficiency in MS Office and DHL ThermoNet certification is preferred.

Qualifications

• Excellent customer service skills with strong communication and problem-solving abilities.
• Detail-oriented with excellent organizational and follow-up skills.
• Proficient in MS Office products.
• Experienced in handling international freight forwarding shipments.
• Trained and certified for DHL ThermoNet shipments under GxP guidelines.

Responsibilities

• Execute import orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
• Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail.
• Work with air and ground transportation partners to manage inbound shipments.
• Receive and track purchase orders (POs) from importers and overseas offices for pending air shipments.
• Retrieve shipment details, prepare and manage all documentation for cargo release, and perform accurate data entry for each shipment.
• Communicate with air carriers to ensure timely release of freight.

Skills

Customer service

Communication

Problem solving

MS Office

International freight forwarding

Tools

MS Office

ThermoNet

Job description

DHL Global Forwarding is seeking an Air Import Agent at our Indianapolis, IN location. You will manage import orders, coordinate with customs brokers, and ensure timely delivery while maintaining strong customer relationships and accurate documentation.

The role requires excellent communication, organizational skills, and experience with international shipments. Proficiency in MS Office and DHL ThermoNet certification is preferred.