Air Import Gateway Agent

DHL Global Forwarding; Miami (FL); On-site; USD 29,370 - 39,165; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Comprehensive Medical Plans

Dental and Vision Insurance

Paid Time Off

Job summary

DHL Global Forwarding is looking for an Air Import Gateway Agent in Doral, Florida. In this role, you will manage the movement of air import shipments, acting as the primary point of contact for customer interactions and coordination with customs and carriers.

The ideal candidate has at least a year of experience in freight forwarding with exceptional customer service skills. The position offers a competitive hourly salary ranging from $21.32 to $28.43 based on experience, along with comprehensive benefits.

Qualifications

• 1+ years of experience in the freight forwarding industry, air import experience preferred.
• Exceptional customer service skills with detail-oriented approach.
• Strong follow-up skills and proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Coordinate customs brokerage and confirm arrival times.
• Build customer relationships through effective communication.
• Handle all documentation for cargo release and data entry.

Skills

Freight forwarding experience

Customer service skills

Detail-oriented

Proficient in Microsoft Office

Tools

Cargo Wise systems

Job description

Job Title: Air Import Gateway Agent

Job Location: Doral, Florida

As an Air Import Gateway Agent you will be responsible for the movement of our customer’s air import shipments. You will serve as the main point of contact coordinating between customer shipment imports, customs brokers, and shipping carriers.

Key Responsibilities

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
• Build customer relationships by responding to customer communications via email, fax and mail
• Work with air and ground transportation partners to handle shipments
• Receive and track purchase orders from Importers/Overseas offices for pending air shipments
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
• Answer all customer inquiries in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact
• Communicate with and ensure release of the freight from air carriers
• Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
• Setup and coordinate deliveries to the customer
• Handle and manage all customer contact at file level regarding exceptions
• Additional projects as directed

Skills / Requirements

• 1+ years of experience in freight forwarding industry, air import experience preferred
• Cargo Wise systems knowledge is a plus
• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)

Pay Range

$21.32 - $28.43/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.