Air Export Agent

DHL Global Forwarding; Dallas (TX); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical insurance

Vision insurance

Dental insurance

Paid Time Off

Job summary

DHL Global Forwarding in Dallas, TX is seeking an Air Export Agent to manage customer air export shipments and coordinate with brokers and carriers.

You will input data, track shipments, prepare documentation, and respond to inquiries to ensure timely, compliant deliveries.

This role offers exposure to international logistics, opportunities for growth, and a comprehensive benefits package.

Qualifications

• Customer service skills required.
• Attention to detail and proactive follow-up are essential.
• Experience with Microsoft Office applications is preferred.
• Air freight industry experience is a plus.

Responsibilities

• Execute orders by confirming arrival times and coordinating with customs brokers and carriers.
• Build relationships with customers through emails, phone calls, and written communications.
• Collaborate with air and ground transportation partners to handle shipments.
• Track purchase orders and scan shipment data for accuracy.
• Prepare documentation and release cargo for export shipments.
• Respond to customer inquiries and maintain the Customer Service Policy standards.

Skills

Exceptional customer service

Detail oriented

Follow-up skills

Microsoft Office Suite

Air freight experience

CargoWise systems knowledge

Tools

Microsoft Office Suite

CargoWise

Job description

Job Title: Air Export Agent
Job Location: Dallas, TX

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Air Export Agent you will be responsible for the movement of our customer's air export shipments. You will be the main point of contact for coordination between customer's shipment exports, customs brokers, and shipping carriers.

Key Responsibilities

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
• Build customer relationships by responding to customer communications via email, fax and mail
• Work with air and ground transportation partners to handle shipments
• Receive and track purchase orders (P.O.s) from Exporters/Overseas offices for pending air shipments
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
• Answer all customer inquiries in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact
• Communicate with and ensure release of the freight from air carriers
• Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
• Setup and coordinate deliveries to the customer
• Handle and manage all customer contact at file level regarding exceptions
• Additional projects as directed

Skills / Requirements

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air freight industry experience preferred
• Logis Air / Cargo Wise systems knowledge is a plus

Pay Range: $34.96/hr. in accordance with the CBA

Benefits (All Non-Union Employees)

• Compensation:Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match:$1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan:Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical:Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision:Optional coverage for exams, frames, and contacts.
• Dental:Optional coverage for preventive, basic, and major services.
• Paid Time Off:7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us:DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must legally authorized to work in the United States. Visa sponsorship is not available for this role.

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