Air Export Agent

DHL Global Forwarding; Atlanta (GA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Medical plans

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Atlanta, GA is seeking an Air Export Agent to manage the movement of air export shipments and serve as the primary contact between customers, customs brokers, and carriers.

You will coordinate bookings, prepare export documents, and ensure compliance with country requirements while maintaining clear communication with the customer and overseas teams. The role emphasizes accuracy, timely updates, and KPI achievement.

Qualifications

• Exceptional customer service skills.
• Detail oriented and strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air Freight industry experience preferred.
• Cargo Wise systems knowledge is a plus.
• Must have at least 6 months to 1 year of Air Freight experience in the Freight forwarding Industry.

Responsibilities

• Coordinate air export shipments with all parties and secure timely bookings with airlines.
• Prepare export documents (Logis Air, Certificate of Origin, Cargo Manifest, NAFTA Certificate, Air Waybill) per country rules.
• File AES exports accurately.
• Communicate shipment status with customers and overseas partners; track departures/arrivals.
• Ensure invoicing aligns with company policy and timing.
• Maintain accurate and updated customer profiles.
• Meet KPIs set by the Control Tower.

Skills

Exceptional customer service

Detail oriented

Microsoft Office

Air Freight experience

Strong follow-up

Tools

CargoWise

Logis Air

Job description

Job Title: Air Export Agent

Job Location: Atlanta, GA

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Air Export Agent, you will be responsible for the movement of our customer's air export shipments. You will be the main point of contact for coordination between customer's shipment exports, customs brokers, and shipping carriers.

Key Responsibilities:

• Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
• Prepares export documentation, including entry into Logis Air, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
• Compliant filing of AES (automated electronic system) export customs
• Communicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
• Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
• Ensure customer profiles are accurate and updated
• Meet all KPI's assigned and audited by the Control Tower

Skills / Requirements:

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air Freight industry experience preferred
• Cargo Wise systems knowledge is a plus
• Must have at least 6m-1y of Air Freight experience in the Freight forwarding Industry

Pay Range: $21.32 - 28.43/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.

Explore careers with us: [1] DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic(s).

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.