Air Export Agent

DHL Global Forwarding; Houston (TX); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

401(k) Match

Stock purchase plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Houston, TX is seeking an Air Export Agent to coordinate air export shipments for our customers. You will be the main contact between customers, customs brokers, and carriers to ensure timely bookings and accurate documentation.

Responsibilities include preparing export paperwork (Cargo Wise entries, Certificate of Origin, NAFTA where applicable), filing AES, updating customer profiles, and monitoring shipments to meet delivery commitments.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• Cargo Wise systems knowledge is a plus.
• ITAR experience or Foreign Military Sales (FMS) experience is a plus.

Responsibilities

• Coordinates air export shipments between customers, brokers, and carriers.
• Prepares export documentation (Cargo Wise entries, Certificate of Origin, NAFTA where applicable) and related forms.
• Files AES export declarations (AES filing).
• Communicates shipment status with customers and overseas contacts; tracks departures/arrivals.
• Ensures accurate invoicing and maintains customer profiles.
• Meets KPI targets as assigned by Control Tower.

Skills

Customer service

Detail oriented

MS Office

Air freight

Cargo Wise

ITAR/FMS experience

Tools

Cargo Wise

Job description

Job Title: Air Export Agent
Job Location: Houston, Texas

As an Air Export Agent you will be responsible for the movement of our customer's air export shipments. You will be the main point of contact for coordination between customer's shipment exports, customs brokers, and shipping carriers.

Key Responsibilities

• Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
• Prepares export documentation, including entry into Cargo Wise, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
• Compliant filing of AES (automated electronic system) export customs
• Communicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
• Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
• Ensure customer profiles are accurate and updated
• Meet all KPI's assigned and audited by the Control Tower

Skills / Requirements

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air freight industry experience preferred
• Cargo Wise systems knowledge is a plus
• ITAR experience or Foreign Military Sales (FMS) experience is a plus

Pay Range: $23.36 - 31.14/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.