Air Import Agent/ Customer Service Rep

Quick USA Inc.; Grapevine (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Quick USA Inc. is seeking an Air Import Agent to support the Import Team Leader by handling job assignments and providing service to customers, overseas agents, and subcontractors. The role involves planning carriers, preparing shipments, and ensuring compliance with regulations.

The position requires good communication, teamwork, and flexibility in work schedules, including weekends and holidays as necessary. Organization and accuracy with data entry are essential.

Qualifications

• High school diploma or equivalent; relevant working experience also acceptable.
• Proficiency with MS Office applications (Word, Excel).
• Strong written and verbal communication; ability to interact with customers and internal teams.
• Familiarity with international trade concepts and export/import basics desirable.

Responsibilities

• Plan and arrange carriers for shipments.
• Prepare export shipments including labeling and distribution.
• Filing and data entry using AS/400 system.
• Generate pick-up orders and shipping labels as needed.
• Issue freight bills and invoices; follow up on unpaid invoices.

Skills

Customer communication

Interpersonal skills

Verbal and written communication

Teamwork

Education

High school diploma

Tools

AS/400

Excel

Lotus Notes

Job description

Purpose:

The Air Import Agent is responsible for carrying out assigned tasks from the Air Import Team Leader or above.

Essential Duties:

• Handle job assignments as determined by Team Leader or above. Job may be isolated to one job function and/or one account.
• Provide support service to other Import Agent for import documentation General business support function as assigned.
• Effectively communicate with customers, overseas agents, and subcontractors.
• Plan and arrange carriers for each shipment.
• Prepare export shipments for assigned customers. This may include shipping, labeling, and distribution of cargo. Generate pick-up orders and shipping labels as needed.
• Ensure shipments are processed according to internal and external compliance regulations
• Filing and data entry using AS/400 system.
• Issue freight bills and invoices and responsible for collecting unpaid invoices within credit terms.
• Own key accounts and ensure they are serviced with best practice and retention in mind
• Meet KPI standards in accordance with Company/Branch initiatives
• Must develop, demonstrate, and maintain professional, courteous and respectful working relationships with all customers, co-workers, subcontractors and vendors at all times.

Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required. Any percentages are approximate and may vary based upon the specific job requirements at each location.

Minimum Requirements:

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Computer proficiency (MS Work, Excel, Lotus Notes, AS/400).
• Some knowledge of general and Export Computer application technology desirable.
• Some knowledge of international commerce (sales and payment term, method, customs regulations etc.) desirable.
• Strong interpersonal, verbal, and written communications.
• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary.
• Good teamwork skills and inclination.

Organization Relationships:

Will work with all levels in the organization.

Work Environment:

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.