Air Freight Operations Manager: Lead, Optimize & Deliver

DHL; Portland (OR); Presencial; Confidential; Jornada completa

Descripción de la vacante

DHL in Portland, Oregon seeks an Operations Manager for Air Freight Import and Export to oversee timely movement, documentation, and customer service at the Portland station.

You will lead end-to-end staff performance, drive KPI results, manage profitability, and coordinate with internal teams and overseas offices; prior CargoWise knowledge preferred; BA/BS or 5+ years supervisory in logistics required.

Formación

• BA/BS preferred or minimum 5 years supervisory experience in logistics/transportation.
• Exceptional communication skills (verbal, written, presentations).
• Extensive knowledge of logistics/supply chain, especially Air Freight.
• Strong leadership with KPI driving, employee engagement, and team development.
• Familiarity with Cargo Wise system is preferred.

Responsabilidades

• Direct and supervise end-to-end Air Freight processes, import and export.
• Ensure profitability and continuous improvement to increase efficiency and reduce waste.
• Manage ground-cost margins; prepare monthly activity and revenue reports; provide rate quotations.
• Coordinate with vendors, customers, and overseas offices; handle inquiries and service functions.
• Ensure accurate invoicing, bills of lading, and shipping statements; monitor KPIs.
• Hire, coach, train, and develop staff; maintain employee records and performance reviews.
• Escalation contact for customers; manage financial results; support Ocean work if required.
• Collaborate with internal teams and sales to improve processes and grow business.
• Review month-end reports and P/L; manage open AP/AR and carrier performance issues.

Conocimientos

Leadership

Communication

Air Freight knowledge

KPIs driven

Staff development

Vendor relations

Problem solving

Educación

BA/BS preferred

Herramientas

CargoWise

Descripción del empleo

DHL in Portland, Oregon seeks an Operations Manager for Air Freight Import and Export to oversee timely movement, documentation, and customer service at the Portland station.

You will lead end-to-end staff performance, drive KPI results, manage profitability, and coordinate with internal teams and overseas offices; prior CargoWise knowledge preferred; BA/BS or 5+ years supervisory in logistics required.