Global Air Freight Export Specialist | Growth & Training

DHL Global Forwarding; Boston (MA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical plans

Vision insurance

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Boston, MA is seeking an Air Freight Export Specialist to manage end-to-end air shipment movements. You will coordinate between customers, carriers, brokers, and overseas stations to ensure accurate documentation and timely execution.

Role requires strong customer service, detail orientation, and proficiency with MS Office; air freight experience and CargoWise knowledge are pluses in a fast-paced setting.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up abilities.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience in air freight preferred.
• Knowledge of CargoWise systems is a plus.

Responsibilities

• Coordinate air export and import shipments end-to-end.
• Ensure timely airline bookings and shipment execution.
• Act as primary contact between customers, carriers, brokers, and overseas stations.
• Prepare and review shipping docs (AWB, AES/EEI, AMS, manifests).
• Track shipments and provide proactive customer updates.
• Ensure compliance with export/import regulations.
• Complete billing and maintain customer records in CargoWise.
• Meet KPIs for service, accuracy, and productivity.

Skills

Excellent customer service

Detail orientation

Follow-up skills

MS Office proficiency

Air freight experience

CargoWise knowledge

Tools

CargoWise

Job description

DHL Global Forwarding in Boston, MA is seeking an Air Freight Export Specialist to manage end-to-end air shipment movements. You will coordinate between customers, carriers, brokers, and overseas stations to ensure accurate documentation and timely execution.

Role requires strong customer service, detail orientation, and proficiency with MS Office; air freight experience and CargoWise knowledge are pluses in a fast-paced setting.