Air Freight Manager

DHL; Portland (OR); On-site; Confidential; Full time

Job summary

DHL in Portland, Oregon seeks an Operations Manager for Air Freight Import and Export to oversee timely movement, documentation, and customer service at the Portland station.

You will lead end-to-end staff performance, drive KPI results, manage profitability, and coordinate with internal teams and overseas offices; prior CargoWise knowledge preferred; BA/BS or 5+ years supervisory in logistics required.

Qualifications

• BA/BS preferred or minimum 5 years supervisory experience in logistics/transportation.
• Exceptional communication skills (verbal, written, presentations).
• Extensive knowledge of logistics/supply chain, especially Air Freight.
• Strong leadership with KPI driving, employee engagement, and team development.
• Familiarity with Cargo Wise system is preferred.

Responsibilities

• Direct and supervise end-to-end Air Freight processes, import and export.
• Ensure profitability and continuous improvement to increase efficiency and reduce waste.
• Manage ground-cost margins; prepare monthly activity and revenue reports; provide rate quotations.
• Coordinate with vendors, customers, and overseas offices; handle inquiries and service functions.
• Ensure accurate invoicing, bills of lading, and shipping statements; monitor KPIs.
• Hire, coach, train, and develop staff; maintain employee records and performance reviews.
• Escalation contact for customers; manage financial results; support Ocean work if required.
• Collaborate with internal teams and sales to improve processes and grow business.
• Review month-end reports and P/L; manage open AP/AR and carrier performance issues.

Skills

Leadership

Communication

Air Freight knowledge

KPIs driven

Staff development

Vendor relations

Problem solving

Education

BA/BS preferred

Tools

CargoWise

Job description

We have an exciting opportunity for an operations Manager that will be responsible for Air Freight Import and Air Freight Export. The position will oversee timely and accurate movement of shipments, documentation, and customer service. This position will include Managers of end-to-end staff performance and profitability. This role drives performance of the team while ensuring quality and regulatory compliance. This position will be based at our Portland Oregon station.

Key Responsibilities:

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Air Freight processes.
• Responsible for Air Freight product profitability including continuous improvement processes to increase efficiencies, reduces waste, and improve performance to our customers.
• Manages and controls all ground cost margins and prepares monthly activity / revenue reports. Prepares and provides customers and overseas offices with rate quotations.
• Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions.
• Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs). Drives KPIs to ensure customer satisfaction and internal targets are met.
• Supervises staff, responsible for hiring, coaching, training, and developing staff. Maintains employee records and completes yearly employee performance reviews.
• Serves as escalation contact for customers Air shipments; responsible for the financial aspects and results. Note some carry over for Ocean work might be required for clients that DGF handles both Air and Ocean.
• Collaborate with internal customers (Brokerage, Gateway, Trucking, Seattle Station and Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls.
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the Product team and airline carrier contacts as needed.

Skills / Requirements:

• BA/BS preferred or minimum of 5 years supervisory experience within the logistics / transportation industry.
• Exceptional communication skills (verbal, written, and presentations)
• Extensive expertise and knowledge of the logistics / supply chain industry (especially Air Freight)
• Comprehensive knowledge of Air Freight Export processes
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success.
• Overall knowledge of Cargo Wise system is preferred.

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)