Air Freight Operations Coordinator

Trystum; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and paid holidays

Job summary

Trystum is hiring an Air & Ocean Freight Coordinator in Chicago to manage air shipments end-to-end and support sea import operations. You will book cargo, coordinate pickups, prepare documentation, and bill customers while ensuring compliance with AES/ISF, AMS, FMC, and IMDG requirements.

The role emphasizes strong communication, multitasking in a fast-paced environment, and collaboration with airlines, carriers, truckers, and internal teams to uphold service levels.

Qualifications

• 5–10 years of hands-on Air & Sea Freight Operations experience in freight forwarding.
• Air freight must be the majority of recent experience (air export and/or air import).
• Strong Sea Import Operations experience, ideally with a 70% Imports / 30% Exports ratio on ocean side.
• Knowledge of AES, TSA requirements, and air freight documentation.
• Knowledge and/or certifications in AMS, ISF, FMC, and IMDG.
• Bonded Freight, FTZ, and Cross-Border operations knowledge.

Responsibilities

• Manage air freight shipments end-to-end from origin to final delivery.
• Book cargo, coordinate pickups, prepare documentation, follow up with airlines, track, arrange delivery, and bill.
• Support sea import operations including ISF/AMS filings and ocean documentation.
• Coordinate with airlines, ocean carriers, truckers, terminals, customers, and internal offices on bookings, docs, and cargo recovery.
• Monitor milestones, flag delays/exceptions early, and fix issues to maintain service levels.
• Keep documentation, system updates, costs, and final billing accurate.
• Support air freight quotes by checking routing, transit times, capacity, and feasibility.
• Handle priority, bonded, FTZ, cross-border, and other complex shipments full lifecycle.

Skills

Air & Ocean Freight Ops

Customer service

Communication

Problem-solving

AES/ISF knowledge

AMS filings

FMC/IMDG knowledge

Multitasking in fast-paced env

Spanish/English bilingual (pref)

Tools

CargoWise

Job description

Air & Ocean Freight Coordinator
Salary: $55,000–$65,000

Responsibilities

• Manage air freight shipments A–Z from origin to final delivery.
• Book cargo, coordinate pickups, prepare documentation, follow up with airlines, track, arrange delivery, and bill.
• Support sea import operations — ISF/AMS filings, ocean documentation, terminal and intermodal coordination, and exception handling.
• Work with airlines, ocean carriers, truckers, terminals, customers, and internal offices on bookings, pickups, docs, and cargo recovery.
• Monitor milestones, flag delays/exceptions early, and fix issues to hold service levels.
• Keep documentation, system updates, costs, and final billing accurate.
• Support air freight quotes by checking routing, transit times, capacity, and operational feasibility.
• Handle priority, bonded, FTZ, cross-border, and other complex shipments with tight follow-up through the full lifecycle.

Requirements

• 5–10 years of hands-on Air & Sea Freight Operations experience in freight forwarding.
• Air freight must be the majority of recent experience (air export and/or air import). Not procurement. Not primarily ocean.
• Strong Sea Import Operations experience, ideally with a minimum 70% Imports / 30% Exports ratio on the ocean side.
• CargoWise experience (must-have).
• Knowledge of AES, TSA requirements, and air freight documentation.
• Knowledge and/or certifications in AMS, ISF, FMC, and IMDG.
• Knowledge and experience with Bonded Freight, FTZ, and Cross-Border operations.
• Strong network and operational experience with terminals and intermodal vendors.
• Able to run multiple shipments, priorities, and urgent requests independently in a fast-paced environment.
• Strong customer service, communication, and problem-solving.
• Bilingual Spanish/English is preferred, but not mandatory.

Ideal

• Aerospace or time-critical / AOG shipments.
• Support of multiple internal offices or internal customers.
• Hazmat / DG handling across air and ocean.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off and paid holidays