Air & Ocean Freight Coordinator

MissionHires; United States; Hybrid; USD 75.000 - 115.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) plan

Paid time off

Paid holidays

Ongoing training and certification

Internal mobility and career growth

People-first culture focused onEmpower

Zusammenfassung

MissionHires is seeking a hands-on Air & Ocean Freight Coordinator to manage end-to-end air freight shipments while supporting complex sea import operations. This role is ideal for an experienced freight forwarding operator with recent air freight experience as their primary focus, strong sea import knowledge, and mandatory CargoWise expertise.

You will coordinate time-sensitive and complex shipments across a global network while delivering accurate, proactive service to customers and internal

Qualifikationen

• 5–10 years hands-on air and sea freight operations experience required.
• Recent air freight focus with no emphasis on ocean-only background.
• Strong sea import operations experience, with imports ~70% and exports ~30%.
• Hands-on CargoWise experience is required.
• Working knowledge of AES, TSA requirements, and air freight documentation.
• Knowledge of AMS, ISF, FMC, and IMDG certifications is a plus.
• Experience with bonded freight, FTZ, and cross-border operations.
• Vendor network knowledge across terminals and intermodal providers.
• Ability to independently manage multiple active shipments in a fast-paced environment.
• Strong customer service, communication, organization, and problem-solving skills.
• Spanish and English bilingual proficiency preferred but not required.
• Experience with aerospace/time-critical/AOG shipments is preferred.
• Experience supporting multiple internal offices or clients is preferred.
• Hazmat/dangerous goods handling in air/ocean freight is preferred.

Aufgaben

• Manage air freight shipments end-to-end from origin to final delivery.
• Book cargo, coordinate pickups, prepare shipping docs, and billings.
• Support sea import operations including ISF/AMS filings and documentation.
• Coordinate with airlines, ocean carriers, truckers, terminals, customers, and internal offices.
• Monitor shipment milestones, identify delays, and resolve issues to maintain service levels.
• Maintain accurate shipment docs, CargoWise updates, cost records, and billing.
• Assist air freight quotations by assessing routing, transit times, capacity, feasibility.
• Handle priority, bonded, FTZ, cross-border, and other complex shipments.
• Work in onsite, hybrid, or remote arrangements per role model.

Kenntnisse

Air freight operations

Sea freight operations

Multitask in fast-paced environments

Customer service & communication

Problem-solving

Bilingual English/Spanish (preferred)

Tools

CargoWise

Jobbeschreibung

MissionHires is seeking a hands-on Air & Ocean Freight Coordinator to manage end-to-end air freight shipments while supporting complex sea import operations. This role is ideal for an experienced freight forwarding operator with recent air freight experience as their primary focus, strong sea import knowledge, and mandatory CargoWise expertise. You will coordinate time-sensitive and complex shipments across a global network while delivering accurate, proactive service to customers and internal stakeholders.

Responsibilities:

• Manage air freight shipments end-to-end, from origin through final delivery.
• Book cargo, coordinate pickups, prepare shipping documentation, follow up with airlines, track shipments, arrange final delivery, and complete billing.
• Support sea import operations, including ISF and AMS filings, ocean documentation, terminal and intermodal coordination, and exception handling.
• Coordinate with airlines, ocean carriers, truckers, terminals, customers, vendors, and internal offices regarding bookings, pickups, documentation, and cargo recovery.
• Monitor shipment milestones, identify delays and exceptions early, and resolve operational issues to maintain service levels.
• Maintain accurate shipment documentation, CargoWise updates, cost records, and final billing.
• Support air freight quotations by assessing routing, transit times, capacity, and operational feasibility.
• Handle priority, bonded, FTZ, cross-border, and other complex shipments with close follow-up throughout the shipment lifecycle.
• Work in onsite, hybrid, or remote arrangements, depending on the applicable role model.

Requirements:

• 5–10 years of hands-on air and sea freight operations experience within freight forwarding.
• Recent experience primarily focused on air freight operations, including air export and/or air import; procurement-focused or primarily ocean-focused backgrounds are not a fit.
• Strong sea import operations experience, ideally with an ocean operations mix of approximately 70% imports and 30% exports.
• Hands-on CargoWise experience is required.
• Working knowledge of AES, TSA requirements, and air freight documentation.
• Knowledge of, or certifications related to, AMS, ISF, FMC, and IMDG.
• Experience with bonded freight, FTZ, and cross-border operations.
• Strong operational experience and vendor network knowledge across terminals and intermodal providers.
• Ability to independently manage multiple active shipments, shifting priorities, and urgent requests in a fast-paced environment.
• Strong customer service, communication, organization, and problem-solving skills.
• Spanish and English bilingual proficiency is preferred but not required.
• Experience with aerospace, time-critical, or AOG shipments is preferred.
• Experience supporting multiple internal offices or internal customers is preferred.
• Hazmat or dangerous goods handling experience across air and ocean freight is preferred.

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Ongoing training and certification opportunities
• Internal mobility and career growth opportunities
• People-first culture focused on empowered operators, fast decision-making, and client service