Air Freight Import Specialist — Global Coordination & Customer Care

DHL Group; El Paso (TX); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical plans

Vision coverage

Dental coverage

Paid Time Off

Job summary

DHL Global Forwarding in El Paso, Texas is seeking an Air Freight Import Specialist to manage the movement of customer air import shipments. You will coordinate between customers, customs brokers, and carriers to ensure smooth operations.

The role requires strong customer service, attention to detail, and experience with air freight. On-site position with opportunities for professional growth within DHL Group.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up ability.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• CargoWise systems knowledge is a plus.

Responsibilities

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
• Work with air and ground transportation partners to handle shipments.
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment.
• Proactively increase customer satisfaction and business share through regular contact.
• Communicate with and ensure release of freight from air carriers.
• Daily/weekly tracking of shipments and updating milestones in CW1.

Skills

Customer service

Detail oriented

MS Office

Air freight experience

CargoWise knowledge

Tools

CargoWise

Job description

DHL Global Forwarding in El Paso, Texas is seeking an Air Freight Import Specialist to manage the movement of customer air import shipments. You will coordinate between customers, customs brokers, and carriers to ensure smooth operations.

The role requires strong customer service, attention to detail, and experience with air freight. On-site position with opportunities for professional growth within DHL Group.